{"id":2455879,"url":"https://alion.io/job/hp-services-product-manager-managed-print-services","title":"Services Product Manager Managed Print Services","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain","Santa Ana, Costa Rica"],"countries":["ES","CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":134000,"period":"year","method":"role_country_seniority_unknown","sample_n":46},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Modularization","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-13T16:03:35Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-17T15:29:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Services Product Manager Managed Print ServicesDescription -\nJob Summary\nThe Services Product Manager is responsible for defining, managing, and evolving the Support Services portfolio within the Managed Services organization. This role owns the strategy, lifecycle, and business performance of support-related offerings, ensuring they deliver compelling customer outcomes, drive profitable growth, and remain competitive in a rapidly evolving services market. The role leads the development of support services across the support continuum with the modularization effort in mind, including reactive support, proactive support, remote monitoring, predictive remediation, service desk capabilities, and advanced operational services. Working across a global ecosystem of sales, delivery, channel, operations, finance, and technology stakeholders, the Product Manager ensures offerings are scalable, easy to consume, and aligned to customer and partner needs.\nResponsibilities\nDefine and execute the portfolio strategy and roadmap for support services.\nManage the full service lifecycle, including ideation, business case development, launch, enhancement, and retirement of offerings.\nDrive portfolio simplification, standardization, and modularization to improve customer experience and operational efficiency.\nDevelop compelling value propositions that clearly articulate customer outcomes and competitive differentiation.\nPartner with regional teams, sales organizations, and channel partners to identify market opportunities and accelerate adoption.\nEstablish pricing, packaging, and commercial models that balance customer value with business profitability.\nAnalyze customer feedback, competitive trends, market dynamics, and operational performance to continuously improve the portfolio.\nLead initiatives focused on automation, AI-enabled support capabilities, digital customer experiences, and operational efficiency improvements.\nCollaborate with engineering, platform, and operations teams to translate business requirements into scalable service capabilities.\nDefine and track portfolio KPIs including revenue growth, profitability, adoption, customer satisfaction, support efficiency, and service performance.\nSupport partner-led growth strategies by developing support offerings that complement partner capabilities while leveraging HP's scale, expertise, and global service infrastructure.\nAct as a subject matter expert for support services, representing the portfolio with customers, partners, and executive leadership.\nSuccess Measures\nGrowth and profitability of the support services portfolio.\nIncreased adoption through direct and indirect channels.\nImproved customer satisfaction and operational performance.\nSuccessful launch and scaling of new service capabilities.\nIncreased recurring revenue and portfolio attach rates.\nPortfolio simplification and efficiency improvements that reduce cost-to-serve while enhancing customer outcomes. Education & Experience Recommended Deep understanding of managed services, support operations, and as-a-service business models.\nExperience in portfolio management, product management, services strategy, or service delivery leadership.\nStrong business acumen with experience developing business cases, pricing models, and growth strategies.\nAbility to influence and lead cross-functional teams within a global matrix organization.\nStrong analytical, communication, and stakeholder management skills.\nExperience driving transformation initiatives involving automation, AI, digital services, or service modernization.\nPreferred Certifications\nNA\nKnowledge & Skills\nAgile Methodology\nAnalytics\nBusiness Development\nBusiness Strategies\nBusiness To Business\nCustomer Relationship Management\nData Analysis\nDigital Marketing\nGo-to-Market Strategy\nKey Performance Indicators (KPIs)\nMarket Research\nMarketing\nMarketing Strategies\nNew Product Development\nProduct Management\nProduct Marketing\nProduct Strategy\nProject Management\nThought Leadership\nValue Propositions Cross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity Impact & Scope\nImpacts large functions and leads large, cross-division functional teams or projects. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc.\nJob -\nMarketingSchedule -\nFull timeShift -\nNo shift premium (Spain)Travel -\n25%Relocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":5475,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-13T16:03:35Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.711,"p_room":0.75,"age_days":3,"expected_fill_days":5,"reasons":["conf:19","velocity","win:late","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hp-services-product-manager-managed-print-services","json_url":"https://alion.io/job/hp-services-product-manager-managed-print-services.json","meta":{"generated_at":"2026-10-17T15:35:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-services-product-manager-managed-print-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-services-product-manager-managed-print-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-services-product-manager-managed-print-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-services-product-manager-managed-print-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-services-product-manager-managed-print-services"}]}