{"id":3715753,"url":"https://alion.io/job/hp-sr-manager-managed-service-delivery","title":"Sr Manager, Managed Service Delivery","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":159,"ghost_share":0,"stale_share":0.836,"repost_share":0.006,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Washington, United States","Houston, United States","Columbia, United States","United States","Canada"],"countries":["US","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":116150,"max":182400,"currency":"USD","period":"year","gross":null,"usd_annual":182400},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T00:14:25Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Sr Manager, Managed Service DeliveryDescription -\nJob Summary\nThe Manager, Professional Services / Delivery is responsible for leading a team of experienced professionals who deliver complex solutions and services to customers. This role is centered on leadership, business acumen, strategic thinking, talent development, and operational excellence.\nThe successful candidate will be an experienced people leader who can establish direction, build high-performing teams, manage priorities across a dynamic business environment, and connect day-to-day execution to broader organizational and customer objectives.\nWhile the team may include highly specialized technical consultants, project managers, or other subject-matter experts, this role is not expected to serve as the primary technical expert or individual contributor. The manager’s responsibility is to create the environment, structure, priorities, and accountability that enable skilled professionals to perform at their best.\nKey Responsibilities\nLead, coach, and develop a team of experienced professionals responsible for customer-facing solution and service delivery.\nEstablish clear priorities, expectations, and accountability while empowering team members to apply their expertise and make sound decisions.\nBuild a high-performing team culture focused on collaboration, ownership, customer success, continuous improvement, and business results.\nTranslate organizational strategy and business priorities into actionable plans for the team.\nUnderstand customer and business objectives and ensure team resources are aligned to the highest-value priorities.\nApply strong business judgment when balancing customer requirements, resource capacity, financial considerations, delivery risk, and organizational priorities.\nPartner with sales, delivery, operations, technical organizations, and other cross-functional stakeholders to support successful customer outcomes.\nIdentify risks, dependencies, resource constraints, and emerging issues and proactively drive appropriate resolution and escalation.\nManage workforce capacity, resource allocation, skills development, succession planning, and organizational readiness.\nDevelop team capability through coaching, performance management, career development, mentoring, and targeted skill development.\nEstablish and monitor relevant operational and business metrics to evaluate performance, identify trends, and drive improvements.\nLead through change and ambiguity, helping the organization adapt to evolving customer needs, technologies, processes, and business priorities.\nPromote consistent execution while identifying opportunities to simplify processes, improve productivity, and increase organizational effectiveness.\nRepresent the organization effectively with senior leaders, customers, and cross-functional partners.\nLeadership Expectations\nThe ideal candidate is a leader of experts rather than an expert who happens to manage people.\nThis individual should be comfortable leading professionals whose technical or functional expertise may exceed their own in specific areas. Success requires the ability to ask the right questions, challenge assumptions, facilitate sound decisions, remove barriers, and ensure the organization has the expertise required to deliver successful outcomes.\nThe manager should demonstrate:\nStrong people leadership and talent-development capability.\nStrategic thinking and the ability to connect execution to broader business objectives.\nStrong business and financial acumen.\nSound judgment and decision-making in complex or ambiguous situations.\nExecutive-level communication and stakeholder-management skills.\nThe ability to influence across organizational boundaries without relying solely on direct authority.\nA customer-focused mindset balanced with sound business judgment.\nThe ability to establish credibility with highly skilled technical, project management, and business professionals.\nStrong change-management and organizational leadership capabilities.\nRequired Qualifications\nEducation:Four-year or Graduate Degree in Business, Computer Science, Information Technology, Electrical/Electronic Engineering, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 10+ years of job-related experience or 8-10 years of management experience in:\nLeading teams in a customer-facing, services, consulting, project delivery, technology, or similar professional environment.\nLeading, coach and develop experienced professionals.\nBusiness operations, customer delivery, financial considerations, and organizational performance.\nRequired Skills\nManage multiple priorities and make effective decisions in complex, fast-changing environments.\nStrong communication, collaboration, negotiation, and executive presence.\nExperience working across multiple functions and organizational levels.\nAbility to understand technical, operational, or project-related concepts sufficiently to provide leadership, evaluate risk, and support effective decision-making.\nPreferred Qualifications\nExperience leading technical consultants, project managers, program managers, solution delivery professionals, or similar teams.\nExperience in a large, matrixed, global organization.\nExperience supporting complex enterprise customers and/or managed services environments.\nDemonstrated success leading organizational transformation, process improvement, or significant business change.\nMeasures of Success\nSuccess in this position will be demonstrated through:\nStrong team engagement, development, and retention.\nConsistent delivery against customer and business commitments.\nEffective resource and capacity management.\nProactive identification and management of business and delivery risks.\nStrong relationships with customers and internal stakeholders.\nDevelopment of future leaders and critical organizational capabilities.\nContinuous improvement in team effectiveness, productivity, and business outcomes.\n Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nThe pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including;\n4-12 weeks fully paid parental leave based on tenure\n11 paid holidays\nAdditional flexible paid vacation and sick leave (US benefits overview)\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\n25%Relocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":8252,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-11-04T00:43:20Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.63,"p_room":1,"age_days":6,"expected_fill_days":20,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":182400,"is_top_pay":false},"html_url":"https://alion.io/job/hp-sr-manager-managed-service-delivery","json_url":"https://alion.io/job/hp-sr-manager-managed-service-delivery.json","meta":{"generated_at":"2026-11-09T07:34:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5018,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-sr-manager-managed-service-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-sr-manager-managed-service-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-sr-manager-managed-service-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-sr-manager-managed-service-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-sr-manager-managed-service-delivery"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3715753}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3715753},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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