{"id":3134290,"url":"https://alion.io/job/hp-technical-customer-success-expert","title":"Technical Customer Success Expert","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":136,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States","Palo Alto, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":93400,"max":143800,"currency":"USD","period":"year","gross":null,"usd_annual":143800},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T02:28:51Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Technical Customer Success ExpertDescription -\nHP’s Digital Solutions team is looking for a US based post sales technical Customer Success Specialist to join the team to help customers implement HP’s software solutions with a focus on DEX and endpoint security. The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.\nKEY QUALITIES FOR SUCCESS\nAgile + Flexible. Can adapt and pivot effortlessly to new information and realities to get the job done. \nLead Strategically + Execute Tactically. Ability to think, engage and lead strategically and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.\nLeverage Insights + Customer Orientation. Use data to deliver actionable insights to customers to demonstrate value of HP’s Digital Solutions.\nPRIMARY RESPONSIBILITIES:\nServe as the customer’s post-sales HP Digital Solutions expert.\nAssist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer’s environment.\nWork to ensure that HP products are properly integrated with existing customer tool sets.\nBe the customer’s voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.\nEstablish a regular cadence with customer to ensure they are getting full value out of their HP software investment.\nDeliver product training to partners, customers, and other stakeholders.\nProvide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.\nDrive customer satisfaction by delivering technical documentation and information to customers.\nDocument customer activity within the CRM.\nREQUIREMENTS:\nEducation\nBachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.\n8+ years of experience in:\nDeveloping, implementing, managing, and sustaining Enterprise IT systems.\nWindows endpoint operating systems and endpoint management.\nService delivery involving endpoint solutions.\nEndpoint solution architecture and management.\nCustomer-facing roles supporting software-based services and customer success.\nBuilding and maintaining relationships across multiple organizational levels.\nSoftware deployment tools and technologies (e.g., SCCM, Intune, PowerShell).\nDeploying, troubleshooting, and updating endpoint software.\nManaging stakeholder relationships within customer environments.\nAdditional Requirement\nAbility to travel up to 25% to support customer activities.\nThe pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including;\n4-12 weeks fully paid parental leave based on tenure\n11 paid holidays\nAdditional flexible paid vacation and sick leave (US benefits overview)\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\n25%Relocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4571,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-23T05:05:07Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":143800,"is_top_pay":true},"html_url":"https://alion.io/job/hp-technical-customer-success-expert","json_url":"https://alion.io/job/hp-technical-customer-success-expert.json","meta":{"generated_at":"2026-10-26T05:36:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7521,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-technical-customer-success-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-technical-customer-success-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-technical-customer-success-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-technical-customer-success-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-technical-customer-success-expert"}]}