{"id":2258342,"url":"https://alion.io/job/hp-technical-support-engineer","title":"Technical Support Engineer","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":552},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-11T18:16:09Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Technical Support EngineerDescription -\nJob Summary\nThis role is responsible for independently addressing customer concerns using established protocols, resolving moderately complex technical issues, and providing comprehensive responses about products and services. The role actively collaborates with teams, contributes to customer solution offerings, and aligns their work with global strategies. The role adheres to standards, maintains data confidentiality, and completes process-oriented assignments with minimal supervision. Responsibilities\nOperates almost independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.\nResolves moderately complex technical problems encompassing hardware and software through incoming customer interactions and proactive notification systems.\nProvides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as extended warranty coverage through the enterprise.\nAssists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.\nWorks effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.\nProvides valuable input to customer solution offerings, aligning recommendations with specific requester needs.\nAligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.\nAdheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.\nCompletes process-oriented assignments, shares technical information, and supports department-level operational plans.\nIdentifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision. Education & Experience Recommended\nHigh School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.\nTypically has 4-6 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field. Preferred Certifications NA Knowledge & Skills\nActive Directory\nAgile Methodology\nAutomation\nComputer Hardware\nComputer Science\nDesktop Support\nHelp Desk Support\nInformation Technology Infrastructure Library\nIssue Tracking\nIT Service Management\nLinux\nMicrosoft Azure\nMicrosoft Office 365\nMicrosoft Windows 10\nOperating Systems\nPeripheral Devices\nScripting\nServiceNow\nTechnical Support\nWindows Servers Cross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity Impact & Scope\nImpacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process. Complexity\nWorks on assignments that are moderately complex in nature and require intermediate problem resolution. Disclaimer\nThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (India)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4614,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-11T04:25:56Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.253,"p_room":0.35,"age_days":23,"expected_fill_days":5,"reasons":["conf:3","win:tail","comp:brand"],"computed_at":"2026-10-11T21:53:54Z"},"pay":null,"html_url":"https://alion.io/job/hp-technical-support-engineer","json_url":"https://alion.io/job/hp-technical-support-engineer.json","meta":{"generated_at":"2026-10-11T21:53:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11173,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-technical-support-engineer"}]}