{"id":2972435,"url":"https://alion.io/job/hp-vancouver-customer-experience-lead","title":"Vancouver Customer Experience Lead","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":138,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-24T07:16:00Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Vancouver Customer Experience LeadDescription -\nDescription\nThe Customer Welcome Centers (“CWCs”) are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join in the new Vancouver Customer Welcome Center (CWC) in Vancouver, WA. The role, based onsite in Vancouver, offers a unique opportunity to join the Customer Experience team and have full exposure to exciting technologies and innovative businesses at HP Inc.\nThis is a highly visible role, representing one of the world’s leading IT Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who is detail oriented, with excellent communication, presentation, and people skills. This role will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. Between customer events, this role will also monitor the CWC’s KPIs, execute traffic programs, and contribute to complex projects.\nAn ideal candidate will hold mastery and recognized authority on relevant subject matter related to HP’s technical portfolio, including Print, Personal Systems, Hybrid Working and Video Conferencing, Solutions and Services, or has demonstrated ability to master similar topics.\nKey Responsibilities\nPlan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up.\n\nPresent and tailor content to introduce our showcase and solutions to customers.\n\nAble to perform and articulate demonstrations.\n\nSupports deployment and execution of customized customer experience for assigned segment/product/solutions.\n\nManage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities.\n\nCoordinate with various departments to gather relevant information, Subject Matter Experts attendance and materials for briefings.\n\nDevelop and maintain briefing schedules, ensuring all parties are informed of updates and changes.\n\nLiaise with executives, staff, and external stakeholders to ensure briefing objectives are met.\n\nOversee the creation and distribution of briefing materials, such as presentations, agendas, and reports.\n\nLearn and maintain a current knowledge of HP products, strategy, and storytelling as well as stay updated on industry trends and current events to ensure content is relevant, engaging, and informative.\n\nCapture customer feedback through approved channels; leverages learnings to improve CWC experience and provide insight to stakeholders throughout HP.\n\nEvaluate the effectiveness of briefings and implement improvements as necessary.\n\nCoordinates initiatives that support Customer Experiences Program\n\nEducation & Experience Recommended\nFour-year or Graduate Degree in Computer Science, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.\n\nTypically has 5+ years of work experience, preferably in technical role, project management, product management, program management, marketing, or a related field or an advanced degree\n\nQualifications\nSuperb organizational and project management skills.\n\nExcellent verbal and written communication skills.\n\nProficient level of English. Additional languages would be a plus.\n\nExperience in Print, Services and/or Solutions.\n\nPreferred Skills\nPresentation and storytelling skills: able to select from large amounts of content and articulate it in a sensitive and targeted way.\n\nFamiliarized with consultative selling.\n\nStrong attention to detail and problem-solving skills.\n\nStrong interpersonal skills; ability to work as part of a team.\n\nAbility to maintain confidentiality and handle sensitive information.\n\nThe pay range for this role is $83,000 to $127,800 USD annually with additional\nopportunities for pay in the form of bonus and/or equity (applies to United\nStates of America candidates only). Pay varies by work location, job-related\nknowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\n* Health insurance\n* Dental insurance\n* Vision insurance\n* Long term/short term disability insurance\n* Employee assistance program\n* Flexible spending account\n* Life insurance\n* Generous time off policies, including;\n* 4-12 weeks fully paid parental leave based on tenure\n* 11 paid holidays\n* Additional flexible paid vacation and sick leave (US benefits overview\n[https://hpbenefits.ce.alight.com/])\nThe compensation and benefits information is accurate as of the date of this\nposting. The Company reserves the right to modify this information at any time,\nwith or without notice, subject to applicable law.\nJob -\nMarketingSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":5926,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Dental insurance","Equity","Health insurance","Hybrid work","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-10-21T03:02:26Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.427,"p_room":0.28,"age_days":43,"expected_fill_days":17,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/hp-vancouver-customer-experience-lead","json_url":"https://alion.io/job/hp-vancouver-customer-experience-lead.json","meta":{"generated_at":"2026-10-24T10:16:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14968,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhp-vancouver-customer-experience-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhp-vancouver-customer-experience-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhp-vancouver-customer-experience-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hp-vancouver-customer-experience-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhp-vancouver-customer-experience-lead"}]}