{"id":1825745,"url":"https://alion.io/job/hpitpa-workforce-analyst","title":"Workforce Analyst","company":{"id":7900,"name":"Hpitpa","domain":"hpitpa.com","url":"https://alion.io/company/hpitpa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Westborough, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T15:55:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-12T02:00:09Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Summary:\nThe Workforce Analyst monitors, maintains and tracks real time call volume and email traffic, distributes calls and emails based on staff and skill availability, and manages staff schedules. Additionally, by creating, validating, analyzing and maintaining customer service-specific reports, the Workforce Analyst will forecast call and email volume and available staff to ensure that customers are met with timely assistance from skilled staff members. The Workforce Analyst is primarily responsible for ensuring contact center metrics meet expectations.\nDuties and Responsibilities (other duties may be assigned):\nCreates and updates all contact center staff schedules, including lunches and breaks\nUpdates, in real time, staff schedules to optimize staffing levels\nReal-time monitor contact center performance\nRoute callers based on call type, caller, and other business-specific criteria\nCreate and maintain contact center performance reports\nMeet at least weekly with department Supervisors and Manager to review performance\nCreate and maintain contact center forecast\nRequirements:\nThe ideal candidate will have an Associate's Degree or equivalent experience. Must have at least 2 years' experience in a contact center supporting workforce management, preferably in the healthcare industry. Must be detailed, organized and able to prioritize tasks, work within timeframes and meet deadlines, recognize and maintain confidentiality, work both independently and as part of a team, and communicate in a professional manner. Intermediate proficiency with Microsoft Word and Excel required. Experience using Mitel systems preferred.\nWorking Environment/Physical Demands:\nThe noise level in the work environment is moderate. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, walk, speak, or hear. The employee is frequently required to use hands or feel or handle items as well as reach with hands and arms. The employee is occasionally required to stand.\nReasonable Accommodation:\nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the duties and responsibilities of the position.\nEEO/AA/M/F/Vet/Disability Employer","description_format":"text","description_chars":2425,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-04T11:02:37Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.821,"p_room":0.9,"age_days":6,"expected_fill_days":16,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/hpitpa-workforce-analyst","json_url":"https://alion.io/job/hpitpa-workforce-analyst.json","meta":{"generated_at":"2026-10-12T06:23:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10298,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7900},"rest":"https://alion.io/mcp/rest/get_company?id=7900"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhpitpa-workforce-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhpitpa-workforce-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhpitpa-workforce-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hpitpa-workforce-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhpitpa-workforce-analyst"}]}