{"id":2744481,"url":"https://alion.io/job/hqtravel-workforce-forecasting-sr-specialist","title":"Workforce Forecasting Sr Specialist","company":{"id":2492509,"name":"Hqtravel","domain":"hqtravel.com","url":"https://alion.io/company/hqtravel","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Paul, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":59400,"max":109200,"currency":"USD","period":"year","gross":null,"usd_annual":109200},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-16T22:02:56Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T03:49:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Summary:\nThe Workforce Forecasting Sr Analyst is responsible for understanding how the contact center or customer service tools work and how to leverage tools for both day-to-day and long-term capacity needs.\nSupports the Senior Workforce Planner with short-term forecasting and overall analysis\nOptimize workforce management activities including analysis of inbound and outbound consumer demand\nBuilding forecasts and establishing staffing requirements\nOptimizing resource allocation, monitoring compliance, and variances to scheduled shifts and other key performance indicators.\nResponsibilities:\n60% Create short-term forecasts to be used for determining scheduling of shifts, breaks, lunches, overtime, or time off.\n10% Assess agent expectations in handling each type of interaction including creating new performance indicators to monitor volumes and handle times.\n10% Determine new ways of working/best practices in an omnichannel environment.\n20% Create new BI reporting to provide insights, leveraging new data sources and combined data sets to drive efficiencies.\nQualifications:\nProven analytical skills\nProficiency in Microsoft Excel and ability to analyze data\nAbility to meet tight deadlines with focus on quality, results, and timely delivery\nAbility to work independently, effectively manage several competing priorities at a time, and flexible to changing priorities\nStrong interpersonal skills including excellent written and verbal communication skills\nFundamental understanding of forecasting models\nDefine short-term strategies and address immediate workforce needs using volume forecasts to create interval-level staff plans.\nWork closely with Ops Directors to ensure alignment on capacity and staffing strategies.\nStrategic mindset with focus on business need for short term capacity and staffing strategies\nMust have at least 2 years' experience as a WFM Analyst Scheduler and Real-time role and/or complete the following two exams of the CWPP Certification:Daily Staffing & Service Exam\nStaffing and Scheduling Exam\n\nAt Securian Financial, the internal title for this position is Business Operations Sr Analyst.\nPreferred Skills:\nClient Support, Detail-Oriented, Internal Documentation, Proactive Thinking, Problem Solving, Researching, Task Organization, Troubleshooting, Verbal CommunicationsThe estimated base pay range for this job is:\n$59,400.00 - $109,200.00Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.\nBe you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:\nPaid time off:\nWe want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. \nLeave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.\nHolidays: Securian provides nine company paid holidays.\nCompany-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.\nHealth insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.\nVolunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.\nAssociate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:\nEnvironmental Health & Sustainability\nMental Wellness and Disability\nPride at Securian Financial\nSecurian Young Professionals Network\nSecurian Multicultural Network\nSecurian Women and Allies Network\nServicemember Associate Resource Group\nFor more information regarding Securian’s benefits, please review our Benefits page.\nThis information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.\nSecurian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone 651-655-5522 (voice), or 711 (Relay/TTY).\nSecurian Financial is a drug-free workplace.\nTo view our privacy statement click here\nTo view our legal statement click here","description_format":"text","description_chars":5788,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-10-16T22:02:56Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":44,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":109200,"is_top_pay":false},"html_url":"https://alion.io/job/hqtravel-workforce-forecasting-sr-specialist","json_url":"https://alion.io/job/hqtravel-workforce-forecasting-sr-specialist.json","meta":{"generated_at":"2026-10-21T13:16:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18828,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2492509},"rest":"https://alion.io/mcp/rest/get_company?id=2492509"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhqtravel-workforce-forecasting-sr-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhqtravel-workforce-forecasting-sr-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhqtravel-workforce-forecasting-sr-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hqtravel-workforce-forecasting-sr-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhqtravel-workforce-forecasting-sr-specialist"}]}