{"id":2109010,"url":"https://alion.io/job/hr-block-operations-specialist-claims","title":"Operations Specialist - Claims","company":{"id":2633,"name":"H&R Block","domain":"hrblock.com","url":"https://alion.io/company/hrblock","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":16,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T21:32:36Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-27T09:37:41Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About the Role\nWhat you'll do:\nJOB SUMMARY\nReview client claims for accuracy and required documentation. Process claims for payment or additional research. Serve as liaison with field associates and management regarding client claims, associated software applications, and processes.\nJOB DUTIES\nAssist internal and external clients using multiple communication methods, such as phone, e-mail, mail, and instant messaging. \nMonitor pending submission claims and work with field associates to assist with submitting to review or void as needed. \nMonitor under-review claims for needed information and coordinate with field associates and tax analysts to ensure claims are processed within the department service level agreement. \nPerform detailed review of claim information and notes to ensure consistency and uniformity with company policies. \nSupport field associates & management by serving as a liaison between them and other business units. \nActively provide support and feedback regarding department policies, processes & guidelines. \nResearch and resolve client claims issues via Sales Force client escalations. \nOther duties as assigned. \nRequired Qualifications\nEducation:\nHigh school diploma or equivalent\nWork Experience:\nAbility to communicate clearly, calmly, and confidently on the telephone and email with excellent verbal and written communication skills in order to conduct interviews with clients and potential suspects, merchants and law enforcement.\nAbility to use effective customer service techniques with clients who may be aggressive or under stress.\nAbility to work effectively in a diverse work group and collaborate with multiple cross functional teams.\nAbility to work independently to problem solve, organize, and prioritize cases.\nAnalytical and detail oriented with ability to complete repetitive tasks and remain focused while documenting case notes in an organized and comprehensive manner.\nExperience with Windows operating systems with ability to multi-task in multiple applications including Outlook, Word, Excel, SharePoint, and Web applications via multiple monitors.\nNo previous work experience necessary\nPreferred Qualifications\nWork Experience:\n3-5 years' experience in a high stress customer service position.\nExperience with documentation and information retention.\nInvestigation and validation of information.\nOne-year experience within H&R Block\nOne-year similar claims experience\nWhy work for us\nAt H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.Pay Range Information\nThe pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.Pay Range\n$16.06 - $24.09/Hr.","description_format":"text","description_chars":4126,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T21:32:36Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.6,"p_room":0.35,"age_days":18,"expected_fill_days":9,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/hr-block-operations-specialist-claims","json_url":"https://alion.io/job/hr-block-operations-specialist-claims.json","meta":{"generated_at":"2026-10-27T11:09:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2633},"rest":"https://alion.io/mcp/rest/get_company?id=2633"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhr-block-operations-specialist-claims"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhr-block-operations-specialist-claims"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhr-block-operations-specialist-claims"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hr-block-operations-specialist-claims\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhr-block-operations-specialist-claims"}]}