Senior ServiceNow Developer

About the Role

We're growing our Enterprise Technology team and are seeking a Senior ServiceNow Developer to help deliver innovative and scalable ServiceNow solutions that support H&R Block's business objectives.

In this role, you will leverage your technical expertise to design, develop, configure, and support ServiceNow solutions across the platform. You will work closely with business stakeholders, product owners, administrators, and development teams to deliver high-quality solutions while promoting ServiceNow best practices and development standards.

The ideal candidate is a hands-on ServiceNow expert who enjoys solving complex business challenges, mentoring other developers, collaborating with offshore development teams, and delivering maintainable, scalable solutions on the ServiceNow platform.

• Design, develop, configure, and maintain applications and solutions on the ServiceNow platform.
• Collaborate with business stakeholders, product owners, and technical teams to understand requirements and translate them into effective technical solutions.
• Develop workflows, integrations, service catalog items, automation solutions, and custom applications using ServiceNow platform capabilities.
• Configure and support ServiceNow modules, including ITSM, Employee Center, Service Catalog, CMDB, Discovery, and other platform capabilities as needed.
• Create and maintain integrations with enterprise systems using REST, SOAP, Integration Hub, and other ServiceNow integration technologies.
• Perform unit testing, support user acceptance testing, and resolve defects throughout the development lifecycle.
• Participate in technical design discussions and recommend solutions that align with ServiceNow best practices and platform standards.
• Conduct code reviews and provide technical guidance to developers to ensure high-quality, maintainable solutions.
• Collaborate with offshore development teams to clarify requirements, review deliverables, and ensure successful implementation of solutions.
• Troubleshoot and resolve complex platform, integration, and application issues.
• Support platform upgrades, releases, and ongoing maintenance activities.
• Identify opportunities to improve automation, efficiency, user experience, and operational processes through ServiceNow capabilities.
• Document technical designs, configurations, and implementation details to support ongoing operations and knowledge sharing.
• Mentor junior developers and share knowledge of ServiceNow development practices and emerging platform capabilities.

Required Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
• 5 years strong experience developing solutions on the ServiceNow platform.
• Experience with JavaScript, ServiceNow scripting, Flow Designer, Integration Hub, and platform configuration.
• Knowledge of ServiceNow development best practices, application design, and platform capabilities.
• Experience developing integrations using REST APIs, SOAP services, and other integration technologies.
• Strong understanding of software development lifecycle methodologies and agile delivery practices.
• Ability to analyze business requirements and translate them into technical solutions.
• Experience performing code reviews and mentoring other developers.
• Experience working with distributed or offshore development teams.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to manage multiple priorities and deliver high-quality solutions in a fast-paced environment.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• One or more ServiceNow Certified Implementation Specialist (CIS) certifications
• 5+ years of ServiceNow development experience
• Experience with ITSM, Service Catalog, Employee Center, CMDB, Discovery, Virtual Agent, and Integration Hub
• Experience supporting enterprise-scale ServiceNow implementations
• Experience working in large, complex enterprise environments

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$101,200.00 - $161,900.00/Yr.

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