{"id":2743559,"url":"https://alion.io/job/hr-block-senior-software-engineer-microsoft-dynamics-or-power-platform","title":"Senior Software Engineer-Microsoft Dynamics OR Power Platform","company":{"id":2633,"name":"H&R Block","domain":"hrblock.com","url":"https://alion.io/company/hrblock","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":101200,"max":161900,"currency":"USD","period":"year","gross":null,"usd_annual":161900},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"Copilot","optional":false},{"name":"JavaScript","optional":false},{"name":"Power Automate","optional":false},{"name":"Rest API","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-10-16T21:35:58Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T18:58:48Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nThe Sr. Software Engineer serves as a technical leader responsible for designing, developing, configuring, and supporting enterprise contact center solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies.\nDesigning an IVA conversation flow for customer self-service.\nConfiguring new IVR routing logic and call-handling capabilities.\nBuilding Power Automate workflows supporting case management processes.\nCreating Dataverse extensions, plugins, and custom APIs.\nConfiguring Dynamics 365 Contact Center routing and queue management.\nDeveloping integrations with enterprise systems through Azure services.\nDesigning Copilot experiences and prompt orchestration strategies.\nReviewing pull requests and mentoring engineering team members.\nCreate technical specifications, solution diagrams, and integration designs.\nParticipating in Agile ceremonies including sprint planning and backlog refinement.\nSupporting production incidents and troubleshooting platform issues.\nCollaborating with business partners to gather requirements and define solutions.\nAnalyzing contact center performance metrics and identifying optimization opportunities.\nWorking with architects to improve scalability, security, and maintainability.\nRequired Qualifications\nEducation:\nBachelor’s degree in a related field or the equivalent through a combination of education and related work experience.\nWork Experience:\n5 years minimum related work experience\n3+ years implementing Microsoft Dynamics or Power Platform solutions.\nSkills:\nExperience with:\nPower Platform\nPower Automate\nC#\n.Net\nRest APIs\nJavaScript/TypeScript\nJSON\nExperience supporting production business-critical applications\nExperience troubleshooting application defects and production incidents.\nPreferred Qualifications\nDynamics Customer Service or Dynamics Contact Center experience.\nAI-Assisted Development Tools\nIVA & IVR experience\nWhy work for us\nAt H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.Pay Range Information\nThe pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. 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