{"id":1292770,"url":"https://alion.io/job/hr-central-implementation-consultant","title":"Implementation Consultant","company":{"id":3800030,"name":"HR Central","domain":"hr-central.in","url":"https://alion.io/company/hr-central-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"GDPR","optional":false},{"name":"HIPAA","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"MuleSoft","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"Zapier","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-09-26T05:18:20Z","employer_posted_date":null,"last_verified_at":"2026-09-26T05:18:20Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Role & responsibilities : \n\nPlatform Architecture & Design : \n\n- Own the end-to-end architecture of the Zendesk environment (Support, Chat, Guide, Talk, etc.).\n\n- Define and enforce best practices, governance, and scalable design patterns.\n\n- Translate business requirements into functional and technical solutions within Zendesk.\n\nIntegration & Automation : \n\n- Design and implement integrations between Zendesk and external systems (e.g., Salesforce, Slack, Jira, ServiceNow, custom APIs).\n\n- Leverage middleware platforms (e.g., Workato, Zapier, Mulesoft, Dell Boomi) and Zendesk APIs/Webhooks.\n\n- Build and maintain automation flows, triggers, and custom workflows to streamline support operations.\n\nProject Leadership : \n\n- Lead technical discovery sessions with stakeholders.\n\n- Drive end-to-end implementation of Zendesk-related initiatives.\n\n- Collaborate with developers, administrators, and external vendors.\n\nOptimization & Maintenance : \n\n- Audit and optimize Zendesk performance, user experience, and configuration.\n\n- Implement analytics and reporting dashboards to track KPIs.\n\n- Stay up to date with Zendesk releases, apps, and features.\n\nSecurity & Compliance : \n\n- Ensure integration and data flows meet security, privacy, and compliance requirements (e.g., GDPR, HIPAA).\n\n- Manage role-based access controls and system integrity.\n\nRequired Qualifications : \n\n- 5+ years of hands-on experience with Zendesk as an architect, developer, or admin.\n\n- Proven expertise in designing scalable Zendesk implementations and integrations.\n\n- Strong proficiency in RESTful APIs, JSON, webhooks, and middleware integration tools.\n\n- Solid understanding of CRM, ticketing systems, ITSM processes, and customer support operations.\n\n- Experience working in agile environments and managing end-to-end delivery cycles.\n\n- Excellent communication and stakeholder management skills.\n\nPreferred candidate profile : \n\n- Zendesk Certified Admin or Architect (preferred).\n\n- Experience with scripting languages (JavaScript, Python) a plus.\n\n- Familiarity with ITIL frameworks and enterprise-level IT operations.\n\n- Experience integrating Zendesk with data platforms, analytics tools, or AI/ML services.\nSkills\nZendesk System, SaaS, IT Automation, System Integration, ITSM, CRM, Workato, Middleware, IT Compliance","description_format":"text","description_chars":2307,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-26T08:01:01Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hr-central-implementation-consultant","json_url":"https://alion.io/job/hr-central-implementation-consultant.json","meta":{"generated_at":"2026-09-28T23:16:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":842,"day_limit":5000,"remaining_today":4158,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}