# Implementation Consultant

Role & responsibilities : Platform Architecture & Design : - Own the end-to-end architecture of the Zendesk environment (Support, Chat, Guide, Talk, etc.). - Define and enforce best practices, governance, and scalable design patterns. - Translate business requirements into functional and technical solutions within Zendesk. Integration & Automation : - Design and implement integrations between Zendesk and external systems (e.g., Salesforce, Slack, Jira, ServiceNow, custom APIs). - Leverage middleware platforms (e.g., Workato, Zapier, Mulesoft, Dell Boomi) and Zendesk APIs/Webhooks. - Build and maintain automation flows, triggers, and custom workflows to streamline support operations. Project Leadership : - Lead technical discovery sessions with stakeholders. - Drive end-to-end implementation of Zendesk-related initiatives. - Collaborate with developers, administrators, and external vendors. Optimization & Maintenance : - Audit and optimize Zendesk performance, user experience, and configuration. - Implement analytics and reporting dashboards to track KPIs. - Stay up to date with Zendesk releases, apps, and features. Security & Compliance : - Ensure integratio

- **Id**: 1292770
- **Url**: <https://alion.io/job/hr-central-implementation-consultant>
- **Role**: Solutions
- **Role family**: Solutions
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-26T05:18:20Z
- **Last verified at**: 2026-09-26T05:18:20Z
- **Board verified**: no
- **Days open**: 48
- **Description format**: text
- **Description chars**: 2307
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Recruiting & Staffing

## Company

- **Id**: 3800030
- **Name**: HR Central
- **Domain**: hr-central.in
- **Url**: <https://alion.io/company/hr-central-2>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no

## Salary estimate

- **Min usd**: 20000
- **Max usd**: 44000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 15

## Technologies

- **Agile** — Optional: no
- **GDPR** — Optional: no
- **HIPAA** — Optional: no
- **ITIL** — Optional: no
- **ITSM** — Optional: no
- **JavaScript** — Optional: no
- **Jira** — Optional: no
- **MuleSoft** — Optional: no
- **Python** — Optional: no
- **ServiceNow** — Optional: no
- **Slack** — Optional: no
- **Zapier** — Optional: no
- **Apex** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 48

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-09-26T08:01:01Z

## Liveness

- **Score**: 12
- **Band**: cold
- **Label**: Long shot
- **P open**: 0.4
- **P active**: 0.645
- **P room**: 0.45
- **Age days**: 47
- **Expected fill days**: 30
- **Reasons**: seen:47, win:tail
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.