{"id":3668953,"url":"https://alion.io/job/hr-genie-junior-it-support-technician","title":"Junior IT Support Technician","company":{"id":4528687,"name":"Talent Genie","domain":"talentgenie.co.za","url":"https://alion.io/company/talent-genie","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T08:21:52Z","board_verified":false,"closed_at":"2026-11-10T08:21:52Z","days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"SUMMARY:\n\n Junior IT Support Technician\n\n POSITION INFO:\n\n Alpha BPO is seeking a proactive and customer-focused IT Service Desk Agent to provide first-line technical support to employees across onsite and remote operations. The successful candidate will be responsible for troubleshooting IT issues, supporting end users, maintaining accurate service desk records, and ensuring timely resolution or escalation of incidents in line with business requirements and SLAs.\n\nKey Responsibilities\n\nProvide first-line IT support to onsite and remote employees.\nLog, categorise, prioritise, troubleshoot, and document service desk incidents and requests.\nEscalate unresolved issues in accordance with SLA requirements and business impact.\nSupport Windows devices, Microsoft 365 applications, user accounts, peripherals, printers, and connectivity issues.\nPerform software installations, device configurations, and endpoint onboarding/offboarding.\nMaintain accurate ticket updates, asset records, and shift handover documentation.\nAdhere to IT security policies, standard operating procedures, and change control processes.\nDeliver professional and efficient customer service to end users.\n\nMinimum Requirements\nQualifications\n\nICT Diploma or Degree, OR\nCompTIA A+ and Network+ certifications (completed or equivalent demonstrable knowledge).\n\nExperience\n\n1-2 years' experience in an IT Service Desk, Desktop Support, or similar IT support environment.\nInternship, apprenticeship, or practical laboratory experience will be considered.\nExperience troubleshooting:\n\nDesktop and laptop hardware\nPrinters and peripheral devices\nUser accounts and access issues\nCommon business applications\n\nExposure to ticket logging systems and customer-facing support environments is advantageous.\n\nOther Important Attributes:\n\nClear written and verbal communication, professionalism and patience when supporting end users.\nReliable shift attendance, punctuality, ownership of tickets and timely updates to users and stakeholders.\nLogical troubleshooting, willingness to learn, confidentiality and adherence to security procedures.\nAbility to work independently and within a team, prioritise 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