{"id":3484504,"url":"https://alion.io/job/hrbs-public-customer-service-assistant","title":"Customer Service Assistant","company":{"id":1931640,"name":"HRBS - Public","domain":"hrbs.co.uk","url":"https://alion.io/company/hrbs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hinckley, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T15:41:54Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T12:25:28Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the Role\nWe are delighted to announce an opportunity for 2 Customer Service Assistants to join our Operations team.\nThis role is ideal for someone who is passionate about delivering excellent customer service and enjoys working in a fast-paced environment. You will play a key role in supporting our mortgage and savings members, ensuring every interaction delivers positive customer outcomes while meeting quality, compliance and service standards.\nWe are keen to hear from candidates interested in both full-time and part-time opportunities. Customer Service Assistants work across a diverse range of activities within our Operations team, including administrative processing, member telephony support, and product maturity servicing. This variety offers the opportunity to develop a broad skill set, build valuable knowledge across different areas of the business, and contribute to delivering an outstanding experience for our members.\nWhether you enjoy speaking directly with customers, working behind the scenes to support key processes, or managing important member journeys, this role provides the opportunity to make a meaningful impact as part of a collaborative and supportive team.\nKey Responsibilities\nAs a Customer Service Assistant, you will:\nProvide exceptional service and support to mortgage and savings members.\n\nRespond to customer enquiries and administrative requests across multiple communication channels.\n\nMaintain accurate customer records and documentation.\n\nEnsure compliance with internal procedures, regulatory requirements, and operational controls.\n\nMeet agreed KPIs and service standards while delivering a right first time service.\n\nRecognise and appropriately support vulnerable customers.\n\nWork collaboratively with colleagues across the business to enhance the customer experience.\n\nIdentify opportunities to improve processes and drive operational efficiency.\n\nWhat We are Looking For\nYou'll be someone who:\nHas excellent communication and customer service skills.\n\nDemonstrates strong organisational skills and attention to detail.\n\nCan prioritise workloads effectively and work to deadlines.\n\nBuilds positive relationships with customers and colleagues.\n\nTakes a proactive and flexible approach to work.\n\nInterested?\nIf you would like to apply for this opportunity, please submit your CV through Team Tailor portal by 12 November 2026.\nWe're committed to creating a diverse and inclusive workplace where everyone feels respected, valued and supported. We welcome applications from all qualified candidates regardless of race, ethnicity, religion, age, gender, sexual orientation, disability or any other protected characteristic. We believe that embracing different perspectives strengthens our organisation, drives innovation and helps us better serve our members.","description_format":"text","description_chars":2811,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-10-29T21:20:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:5","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/hrbs-public-customer-service-assistant","json_url":"https://alion.io/job/hrbs-public-customer-service-assistant.json","meta":{"generated_at":"2026-11-04T16:24:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1931640},"rest":"https://alion.io/mcp/rest/get_company?id=1931640"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhrbs-public-customer-service-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhrbs-public-customer-service-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhrbs-public-customer-service-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hrbs-public-customer-service-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhrbs-public-customer-service-assistant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3484504}},{"tool":"search_jobs","arguments":{"company":"hrbs.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3484504},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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