{"id":2532368,"url":"https://alion.io/job/hredge-compliance-manager","title":"Compliance Manager","company":{"id":4421896,"name":"hrEdge","domain":"hredge.com","url":"https://alion.io/company/hredge-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-15T03:40:26Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Department: Compliance Reports to: Senior Compliance Attorney Direct Reports: Compliance Analyst(s) / QA Specialist(s) Classification: Full-time, Exempt Location: OfficePosition Summary Our client is a multi-state law firm representing national and regional banks, automobile financing lenders, hospitals, medical service providers and other lenders and financial institutions. Their clients hire them to resolve consumer and commercial debts in a professional and respectful manner. The Compliance Manager owns the day-to-day operation of the firm’s compliance management system across all states in which the firm conducts collections litigation. This is a non-attorney role reporting to the Senior Compliance Attorney, who retains responsibility for legal interpretation and regulatory positions. The Compliance Manager translates those positions into monitoring, testing, documentation, and corrective action, and serves as the firm’s primary operational point of contact for client audits and examinations. Success in this role is measured by clean client audit outcomes, defensible documentation, timely closure of corrective action items, and early detection of process breakdowns before a client or regulator finds them.\nKey\nResponsibilities Client Audits and Examination Response\nServe as the firm’s operational lead for creditor client audits - onsite, remote, and desk reviews - including scheduling, pre-audit questionnaires, document requests, evidence production, opening and closing meetings, and post-audit follow-through.\nMaintain a standing audit-readiness file: policies, standard operating procedures, licensing and bonding records, insurance certificates, organizational charts, training rosters, background screening attestations, information security documentation, and sample-ready case files.\nDraft responses to audit findings and negotiate practical remediation timelines subject to the Senior Compliance Attorney’s review; own corrective action plans through verified closure.\nTrack findings, root causes, and remediation status across all clients in a single register; identify repeat and cross-client themes and escalate systemic issues.\nComplete client compliance questionnaires, annual re-certifications, and ad hoc information requests accurately and on schedule.\nPrepare recurring compliance reporting packages for clients - complaint logs, dispute activity, quality assurance results, training completion, and incident summaries - consistent with each client’s scorecard and service requirements. Internal Quality Assurance and Call Monitoring\nOwn the quality assurance program for consumer-facing activity, including call monitoring, correspondence review, and pleadings and affidavit spot checks.\nMaintain calibrated scorecards covering required disclosures, validation and dispute handling, cease and attorney-representation notations, bankruptcy flags, payment authorization capture, professionalism, and documentation quality.\nConduct monthly calibration sessions with collections, litigation support, and client services managers so scoring remains consistent across reviewers.\nDeliver quality assurance results with trend analysis to department managers; recommend coaching, retraining, or process changes and verify that they occur.\nInvestigate consumer complaints, attorney general inquiries, Better Business Bureau matters, and client-forwarded escalations; document findings, corrective action, and closure within client-mandated turnaround times.\nMonitor payment processing and authorization practices against firm policy and applicable ACH and electronic funds transfer requirements; escalate authorization and revocation handling gaps. Vendor and Process Server Oversight\nAdminister the firm’s third-party oversight program: initial due diligence, risk tiering, contract compliance, and periodic re-vetting of process servers, skip trace vendors, letter and print vendors, payment processors, and court runners.\nVerify and track process server licensing, registration, bonding, and jurisdiction-specific appointment requirements; maintain an expiration calendar with advance renewal prompts.\nAudit service of process quality, including affidavit accuracy and completeness, attempt logs, timestamp and geolocation data where available, and consistency between the affidavit and the underlying attempt record.\nInvestigate service challenges, motions to set aside, and defective service allegations; identify vendors with elevated failure or dispute rates and manage performance discussions or removal.\nMaintain vendor scorecards and conduct documented annual reviews; confirm that vendors carry required insurance and appropriate data protection and confidentiality obligations. Policy, Training, and Regulatory Support\nMaintain the firm’s policy and procedure library, including version control, annual review cycle, attestation tracking, and distribution of changes to affected teams.\nBuild and deliver onboarding and annual refresher training on consumer protection requirements, firm policy, and client-specific requirements; maintain auditable completion records.\nSupport the Senior Compliance Attorney in monitoring regulatory and case law developments, state licensing renewals, and changes to client requirements; convert new requirements into concrete process, system, and training changes.\nAssist with information security and privacy program tasks, including access reviews, incident documentation, and safeguarding of consumer data. Reporting and Analytics\nProduce monthly and quarterly compliance dashboards for firm leadership covering quality assurance results, complaint volume and disposition, audit and corrective action status, vendor performance, and training completion.\nPull and validate data from the firm’s case management system to support testing samples, root cause analysis, and client reporting.\nRecommend system controls, workflow changes, and automated checks that prevent recurrence rather than relying on detection after the fact.\nRequirements Required\nQualifications\nBachelor’s degree, or an equivalent combination of education and directly relevant experience.\nFive or more years in compliance, quality assurance, audit, or regulatory operations within consumer collections, consumer finance, creditor-rights law, or a comparable regulated environment.\nTwo or more years supervising staff or owning a program end to end.\nWorking knowledge of the federal consumer protection framework applicable to third-party collections, including the FDCPA and Regulation F, FCRA, unfair, deceptive, or abusive acts and practices standards, GLBA safeguards, TCPA, SCRA, and bankruptcy automatic stay requirements.\nDemonstrated experience managing or supporting client, regulatory, or internal audits, including evidence production and corrective action tracking.\nStrong written communication, with the ability to produce audit responses, findings memoranda, and policy documents that withstand outside scrutiny.\nAdvanced Excel skills and comfort working with operational data and reporting.\nSound judgment and discretion in handling confidential consumer and client information.\nPreferred\nQualifications\nExperience in a multi-state collections law firm or a law firm serving national creditor clients.\nDirect experience responding to creditor client audits for banks, credit unions, debt buyers, or fintech lenders.\nFamiliarity with Collection Master / CM-SQL or a comparable collections case management platform, including the ability to read or write SQL queries.\nKnowledge of state debt collection licensing regimes and state-level court and service of process requirements.\nFamiliarity with NACHA operating rules and Electronic Fund Transfer Act requirements as applied to consumer payment authorization.\nProfessional certification such as CRCP, CCCO, CRCM, or CAMS.\nExperience administering a third-party vendor management program. Competencies\nEvidence discipline - treats “documented and verifiable” as the standard rather than “we have always done it that way.”\nConstructive independence - willing to deliver unwelcome findings to operations leadership and stand behind them.\nOperational realism - designs controls that staff will actually follow at volume.\nFollow-through - closes items rather than logging them.\nComposure under examination - credible and calm in front of client auditors and examiners.\nWorking Conditions\nPrimarily office-based with standard business hours; occasional extended hours during audits, examinations, and month-end reporting cycles.\nClient audits are completed via zoom or in the Atlanta, GA office. Possible occasional travel for vendor site visits or industry training.\nSuccessful completion of a background check and any client-mandated screening or onboarding requirements. The firm is an equal opportunity employer. This description outlines the general nature of the position and is not an exhaustive list of duties; responsibilities may be modified as business needs require.\nBenefits Salary Range: $95K to $100K/year\nBenefits Available 401(k) - short waiting period - company match up to 6% PTO Parking Dental Insurance Health Insurance Georgia: Kaiser Life Insurance (Company Paid) Life Insurance Permanent (Voluntary) Long Term Disability Short Term Disability Vision Insurance","description_format":"text","description_chars":9293,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T13:09:58Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.726,"p_room":0.9,"age_days":15,"expected_fill_days":28,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-15T05:34:49Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/hredge-compliance-manager","json_url":"https://alion.io/job/hredge-compliance-manager.json","meta":{"generated_at":"2026-10-15T05:34:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8206,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421896},"rest":"https://alion.io/mcp/rest/get_company?id=4421896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhredge-compliance-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhredge-compliance-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhredge-compliance-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hredge-compliance-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhredge-compliance-manager"}]}