{"id":2861446,"url":"https://alion.io/job/hrp-service-delivery-manager","title":"Service Delivery Manager","company":{"id":1761882,"name":"HRP","domain":"hrp.org.uk","url":"https://alion.io/company/hrp-org-uk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oleeo","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":64},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-19T16:25:19Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T16:38:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Departments: Information Systems /*generated inline style */\nSalary\n\n>\n£54,824 pa\n\nSalary Rate: Per Annum /*generated inline style */\nDays/Hours of work\n\n>\nPermanent 36 hours per week (Mon-Fri)\n\nAbout the role and about you\n\n>\nWe are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.\nThis is an exciting opportunity to play a key role in shaping how IT services are delivered across Historic Royal Palaces. Working closely with the IT Operations Manager, you will lead the day-to-day operation of our first and second-line Service Desk and help ensure colleagues across all our sites receive reliable, responsive and customer-focused technology support.\nIt is a varied and influential role, combining people management with service improvement, operational change and stakeholder engagement. You will use service data, customer feedback and IT service management good practice to identify opportunities, improve performance and make support easier and more effective for colleagues.\nYou will coordinate the response to significant service issues, strengthen incident and problem management, support the controlled introduction of new and changed services, and work with internal teams, projects, suppliers and service owners to deliver sustainable improvements. There will also be opportunities to develop self-service, knowledge management and appropriate automation.\nIf you enjoy combining hands-on service operations with the opportunity to improve how services work, this role offers real scope to make a visible difference in a distinctive, multi-site organization.\nBenefits include:\nHybrid working\nEnhanced holiday entitlement\nGenerous Employers Pension Contributions (up to 11%)\nAnnual Pay reviews & Bonuses\nCritical Illness Cover & Life Assurance\nFamily friendly policies and benefits\nStaff discounts and membership to all palaces\nWe are looking for an experienced and customer-focused IT service professional who can bring structure, energy and a practical improvement mindset to a busy support environment.\nYou will have substantial experience in an IT service desk or service operations function, together with experience of managing and developing support teams. You will understand incident, request, problem, major incident and change management, and be confident using performance information and feedback to turn insight into action.\nYou will be a clear and credible communicator who can build trusted relationships with technical and non-technical colleagues and work constructively with suppliers and partners. Strong judgement, organization and problem-solving skills will be important, as will the ability to balance customer impact, operational priorities, resilience, security and risk.\nExperience of ITSM platforms, workflow design, self-service or automation would be valuable. An ITIL Foundation or equivalent service management qualification is desirable, but no specific qualification is essential where you can demonstrate the required experience, knowledge and skills.\nWe have adopted a hybrid model of part working from home and part working from site, we are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements. a hybrid model of part working from home and part working from site, we are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements.\n\nAdditional Information\n\n>\n\n2026_02_10_Service_Delivery_Manager_Combined_Job_Profile_and_Person_Spec.pdf - 137KB\nOpens in a new window\n\nid=\"form_a9acbbe7-6b32-491e-b6a3-fe1d53e74ecf_label_37288_1\"\nclass=\"form_row form_label hform_label \"\n>\nHistoric Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.\nWe are also committed to high quality Safeguarding practices and to ensure everyone is kept safe in our palaces. We have procedures in place to ensure this commitment is delivered and will deal firmly and swiftly with anyone representing our charity who does not meet our required standards\n\nView cookie policy\n\nAccessibility\nTerms of use\nPrivacy policy\n Modern Slavery Statement\nCopyright © Historic Royal Palaces 2022. Historic Royal Palaces is a Registered Charity (No. 1068852)","description_format":"text","description_chars":4564,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-19T16:25:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/hrp-service-delivery-manager","json_url":"https://alion.io/job/hrp-service-delivery-manager.json","meta":{"generated_at":"2026-10-22T19:37:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3007,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761882},"rest":"https://alion.io/mcp/rest/get_company?id=1761882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhrp-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhrp-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhrp-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hrp-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhrp-service-delivery-manager"}]}