{"id":1592751,"url":"https://alion.io/job/hrs-2nd-level-it-support-mfd","title":"2nd Level IT Support (m/f/d)","company":{"id":678572,"name":"HRS","domain":"hrs.com","url":"https://alion.io/company/hrs-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":25,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cologne, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":40000,"currency":"EUR","period":"year","gross":null,"usd_annual":45191},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T10:44:58Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T00:11:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Location: Cologne Office\nBUSINESS UNIT\nJoin our Corporate IT team, the technology backbone of HRS, enabling our people and business to work securely, efficiently, and at scale. We provide and continuously evolve the digital workplace, IT services, identity and access, collaboration platforms, endpoint management, and cloud technologies that power HRS across locations. Working closely with business teams and technology partners, we turn business needs into reliable, scalable, and user-focused technology solutions.\nWe go beyond traditional IT support by combining service management, workplace technology, Microsoft 365, cloud, identity, security, and technology operations into an integrated IT ecosystem. Through automation, standardization, self-service, and continuous improvement, we simplify the employee experience, strengthen operational resilience, and create a scalable technology foundation that supports HRS's ongoing transformation and growth.\nWe are looking for a service-oriented and motivated 2nd Level IT Support (m/f/d) to join our Corporate IT team in Cologne. In this role, you will support our international workforce, resolve complex technical issues, and contribute to the continuous improvement of our modern workplace environment.\nYour Responsibilities\nProvide 2nd level support for incidents and service requests.\n\nAct as the primary point of contact for IT support inquiries and technical issues in the Cologne office.\n\nTroubleshoot hardware, software, mobile device, and workplace technology issues.\n\nManage user accounts, access rights, onboarding, and offboarding activities.\n\nSupport and maintain Microsoft 365, Windows clients, and endpoint management solutions.\n\nCoordinate software deployments, client updates, and device lifecycle management.\n\nManage and maintain meeting room technology, including video conferencing equipment and Microsoft Teams Rooms.\n\nOversee the technical operation and support of the auditorium, including audiovisual equipment, microphones, and presentation systems, as well as hosting and supporting events.\n\nProvide support and troubleshooting for office printers, network connectivity, and other workplace IT infrastructure.\n\nCoordinate and monitor incoming IT support tickets on the ITSM board, ensuring proper assignment, prioritization, follow-up, and timely resolution.\n\nCreate and maintain technical documentation and knowledge base articles.\n\nDeliver IT onboarding sessions and end-user training.\n\nManage IT assets, inventory, and software licensing.\n\nCollaborate with vendors, external service providers, and internal IT teams to ensure smooth daily IT operations.\n\nAnalyse recurring issues and drive continuous service improvements.\n\nParticipate in IT infrastructure and workplace projects.\n\nYour Profile\nCompleted vocational training or degree in IT, Computer Science, or a comparable qualification.\n\nSeveral years of experience in IT Service Desk, End User Computing, or 2nd Level Support.\n\nGood understanding of ITIL processes and ITSM tools.\n\nExperience with Microsoft Windows, Microsoft 365, Entra ID, Intune, and endpoint management.\n\nStrong analytical and problem-solving skills.\n\nCustomer-focused and service-oriented mindset.\n\nExcellent communication and teamwork skills.\n\nAbility to manage multiple priorities in a dynamic environment.\n\nITIL certification is a plus.\n\nFluent English, written and spoken; German is a plus.","description_format":"text","description_chars":3405,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T16:36:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":45191,"is_top_pay":false},"html_url":"https://alion.io/job/hrs-2nd-level-it-support-mfd","json_url":"https://alion.io/job/hrs-2nd-level-it-support-mfd.json","meta":{"generated_at":"2026-10-05T00:11:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":112,"day_limit":5000,"remaining_today":4888,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}