{"id":645796,"url":"https://alion.io/job/hrtechx-customer-account-manager-at-hrtechx","title":"Customer Account Manager at HRtechX","company":{"id":678148,"name":"HRtechX","domain":"hrtechx.com","url":"https://alion.io/company/hrtechx","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":55,"open_postings":148,"ghost_share":0.75,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":89},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-02-05T14:12:26Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-23T05:45:35Z","board_verified":true,"closed_at":null,"days_open":624,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":624},"description":"About us\nHRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships.\nHRtechX is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. \nContext for the Role\nYou’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. If you're passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark.\nYou will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for\nResponsibilities\nAs an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.\nTeam Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance.\nEnabling exponential growth and expansion by focusing on what’s most important - the customer, and their success.\nImplementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.\nBuilding and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.\nWorking very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end. \nRequirements\n5+ years of leadership experience in related leadership roles in a fast paced high growth environment \nStrong project management and process creation skills and strong ability to prioritize.\nA track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup\nExperience in client success / business operations, ideally in a high growth business\nStrong analytical skills and fluency across relevant tools paired with commercial acumen\nProven success in applying automation to scale operations\nA passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture\nProven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business \nWhat the company offers\nUnique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. To ensure a never-ending growth curve, we provide you with:\nThe opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.\nAn inspiring, diverse, highly motivated, and international working atmosphere\nUnlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.\nMarket-competitive compensation.\nTravel opportunity: You will be joining our conferences overseas.\nInvaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.\nStartdate\nFlexible\nMonday - Friday we work from our office and do not offer remote work.","description_format":"text","description_chars":4617,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Corporate Events"],"lifecycle":[{"event":"open","at":"2026-09-10T20:13:38Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.199,"p_room":0.28,"age_days":624,"expected_fill_days":36,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/hrtechx-customer-account-manager-at-hrtechx","json_url":"https://alion.io/job/hrtechx-customer-account-manager-at-hrtechx.json","meta":{"generated_at":"2026-10-23T08:16:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13156,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678148},"rest":"https://alion.io/mcp/rest/get_company?id=678148"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhrtechx-customer-account-manager-at-hrtechx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhrtechx-customer-account-manager-at-hrtechx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhrtechx-customer-account-manager-at-hrtechx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hrtechx-customer-account-manager-at-hrtechx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhrtechx-customer-account-manager-at-hrtechx"}]}