{"id":2813949,"url":"https://alion.io/job/hsbc-associate-director-software-engineering-9","title":"Associate Director, Software Engineering","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":52,"ghost_share":0,"stale_share":0.058,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guangzhou, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":113000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3940},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-10-16T08:49:30Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T13:44:43Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Some careers have more impact than others.\nIf you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.\nWe are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Software Engineering.\nBusiness: IWPB Technology\nPrincipal responsibilities\nLead, coach and develop the engineering team through recruitment, performance management, career development and succession planning.\nDefine engineering roadmaps and delivery priorities for platform enhancements and market rollouts, balancing team capacity, dependencies, technical debt and service continuity.\nGuide architecture across Kamailio call routing, Asterisk-based IVR, Java orchestration services and cloud contact-centre integrations, maintaining clear component responsibilities and customer-context continuity.\nCoordinate voice-bot, recording, real-time transcription and agent-assistance integrations with partner teams, defining appropriate service boundaries and fallback behaviour.\nEstablish engineering standards for code review, automated testing, performance, failover and recovery, including safe configuration changes and rollback readiness.\nOversee production readiness, monitoring and incident escalation, ensuring root-cause investigations lead to measurable reliability improvements.\nDrive secure cloud delivery and automation, including open-source approval, vulnerability assessment, patching and controlled release practices.\nEstablish clear responsibilities across first-line support, platform support and engineering, using cross-region knowledge transfer and runbooks to sustain support coverage.\nRequirements\nExperience managing software-engineering teams, including coaching, performance management and developing specialist technical capability.\nStrong understanding of Session Initiation Protocol (SIP), Voice over Internet Protocol (VoIP), call routing and interactive voice services.\nA software-engineering background sufficient to guide C/C++ components, Java-based services and Linux troubleshooting, and evaluate complex technical decisions.\nUnderstanding of distributed-system integration, including service interfaces, caching, configuration consistency and the separation of signalling and media flows.\nExperience leading delivery from requirements and architecture through testing, deployment and production support, including controlled migrations or service transitions.\nAbility to oversee service reliability, capacity planning, observability and incident management for customer-facing platforms.\nSound understanding of security, open-source software governance and the protection of customer information in voice, recording and transcription services.\nStrong written and spoken English, with the ability to influence stakeholders, communicate technical risks clearly and coordinate delivery across teams and locations.\nYou’ll achieve more when you join HSBC.\nHSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\nPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.\n***Issued By HSBC Software Development (GuangDong) Limited***","description_format":"text","description_chars":3872,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-18T11:25:11Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.981,"p_room":0.9,"age_days":5,"expected_fill_days":11,"reasons":["conf:3","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/hsbc-associate-director-software-engineering-9","json_url":"https://alion.io/job/hsbc-associate-director-software-engineering-9.json","meta":{"generated_at":"2026-10-22T17:28:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-associate-director-software-engineering-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-associate-director-software-engineering-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-associate-director-software-engineering-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-associate-director-software-engineering-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-associate-director-software-engineering-9"}]}