{"id":4008694,"url":"https://alion.io/job/hsbc-avp-distribution-support","title":"AVP Distribution Support","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":77,"ghost_share":0,"stale_share":0.026,"repost_share":0.065,"time_to_fill_p50_days":14,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Finance","role_family":"Finance","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-10T08:35:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T08:35:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Business Descriptor:\n\nWealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers' needs.\n\nRole purpose:\n\nSupport the INM IWPB Direct Sales organisation for the MSF channel by ensuring smooth day-to-day sales operations, accurate reporting, strong governance, and effective coordination across internal teams. The role helps the sales force spend more time with customers by owning key support processes, data quality, and execution discipline.\n\nKey responsibilities:\nSales enablement & channel support (MSF)\nProvide end-to-end support to MSF sales teams for daily execution (lead allocation support, follow-ups tracking, documentation status, and coordination).\nMaintain accurate sales pipeline and activity updates in agreed systems (CRM/sales trackers), ensuring data completeness and timeliness.\nSupport sales campaigns and tactical pushes (e.g., product focus weeks), including communications, trackers, and progress updates.\nCustomer onboarding & documentation coordination\nCoordinate with relevant operations/onboarding teams to track progress and resolve gaps (missing documents, pending checks, rework).\nEnsure customer documentation and records are complete and stored as per required standards (audit-ready).\nTrack turnaround times and highlight bottlenecks; escalate with clear actions.\nMI, dashboards & performance reporting\nProduce daily/weekly/monthly MI for MSF channel performance (leads, conversions, productivity, revenue/fees where applicable, activity, funnel health).\nBuild and maintain dashboards and trackers; provide insights (what's driving performance, where drop-offs occur, what needs attention).\nSupport leadership reviews: pack preparation, commentary, and action logs.\nGovernance, controls & conduct support\nSupport adherence to distribution governance requirements (e.g., approvals, record-keeping, campaign governance, customer communications controls).\nEnsure processes follow required conduct and confidentiality standards; flag issues early and support remediation.\nMaintain evidence for key controls (checklists, sign-offs, exception logs) and support audit/assurance requests.\nStakeholder management & coordination\nAct as a coordination point between MSF sales, product, marketing, operations, risk/compliance, and technology teams.\nSupport product launches and process changes by updating playbooks, FAQs, trackers, and training logistics.\nManage meeting cadence: agendas, minutes, action trackers, and follow-ups to closure.\nProcess improvement & automation\nIdentify recurring pain points (data gaps, rework, delays) and propose fixes to simplify and standardise.\nAutomate reporting where possible (Excel Power Query, Power BI, standard templates) to reduce manual effort and errors.\nSupport UAT and rollout for new tools/process enhancements impacting MSF channel.\n\nSkills & experience:\nExperience in sales support, distribution operations, or business management within retail banking/wealth/direct sales.\nStrong reporting and analytical skills (advanced Excel; PowerPoint; Power BI preferred).\nHigh attention to detail with a strong control mindset; comfortable working under tight timelines.\nClear communication and ability to coordinate across multiple teams.\nPractical problem-solving and ability to escalate with options and recommended actions.\n\nQualifications:\nGraduate with 8 years of equivalent experience.\nRelevant local certifications/mandatory training as required for IWPB distribution roles.\n\nSuccess measure:\nTimely, accurate MI and improved data quality for MSF channel reporting.\nReduced onboarding/documentation delays and fewer exceptions/rework.\nStrong control outcomes (clean evidence, fewer breaches, faster closure of issues).\nImproved sales productivity through smoother support processes and faster turnaround.\n\nPro-tip:\n\nFamiliarity with AI-enabled tools is an advantage.\n\nMandatory:\n\nMandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.\n\nAs an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.\nSkills\nBusiness Management, Direct Sales, Distribution Operations, Excel, Power BI, Retail Banking, Sales Support, Wealth Management","description_format":"text","description_chars":5409,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-10T08:35:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["seen:0","win:early","comp:brand"],"computed_at":"2026-11-10T10:25:28Z"},"pay":null,"html_url":"https://alion.io/job/hsbc-avp-distribution-support","json_url":"https://alion.io/job/hsbc-avp-distribution-support.json","meta":{"generated_at":"2026-11-10T10:25:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-avp-distribution-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-avp-distribution-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-avp-distribution-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-avp-distribution-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-avp-distribution-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4008694}},{"tool":"search_jobs","arguments":{"company":"hsbc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4008694},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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