{"id":3939741,"url":"https://alion.io/job/hsbc-customer-service-apprentice-12-months","title":"Customer Service - Apprentice (12 Months)","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":76,"ghost_share":0,"stale_share":0.026,"repost_share":0.066,"time_to_fill_p50_days":14,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"NATS","optional":false}],"status":"live","first_seen_at":"2026-11-05T20:19:58Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-10T01:26:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Some careers open more doors than others.\nIf you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.\nRole Purpose\nWe are looking for an Assistant Manager apprentice (for a period of 12 months) based in Gurugram to support the Digital team with day-to-day Digital Operations activities. The role involves coordinating operational workflows, monitoring requests and issues, maintaining accurate records and supporting process improvements. We welcome candidates with some relevant experience who are keen to learn and can progressively take ownership of assigned responsibilities.\nQualification: Minimum Graduation or as required for the role, whichever is higher\nPro Tip: Familiarity with AI-enabled tools is an advantage.\nEligibility Criteria\n·AMIN employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.\n·Entity Employees (not from AMIN) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted.\nKey Responsibilities\nSupport daily Digital Operations activities and complete assigned tasks accurately within agreed timelines.\nTrack operational requests, work queues and pending items, and coordinate follow-ups through to closure.\nMonitor digital process issues, document relevant details and escalate exceptions to the appropriate teams.\nCoordinate with business, operations and technology stakeholders to support timely resolution of queries and issues.\nMaintain operational trackers, process documentation and standard operating procedures.\nCandidate Profile\nInternship in digital operations, business operations, process support or a similar role\nAbility to understand digital systems and tools.\nStrong attention to detail, organizational skills and a structured approach to resolving issues.\nClear written and verbal communication skills, with the ability to coordinate across teams.\nWorking knowledge of Microsoft Excel for maintaining trackers, reviewing data and preparing reports.\nAbility to prioritise tasks, meet deadlines and escalate issues appropriately.\nA proactive approach, willingness to learn and readiness to take ownership of assigned activities.\nAdditional Information\nThe tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.\nAll Apprentices engaged by the Bank will also be featured in NATS portal as an ‘Apprentice’. By virtue of them being covered under the provisions of the Act, a candidate profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.\nOn completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.\nAll other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Bank at the time of joining.\nNote:\nAs an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.\nHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.\nPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.\nIssued by HSBC Asset Management (India) Private Limited","description_format":"text","description_chars":4404,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-08T12:28:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/hsbc-customer-service-apprentice-12-months","json_url":"https://alion.io/job/hsbc-customer-service-apprentice-12-months.json","meta":{"generated_at":"2026-11-10T03:11:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7417,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-customer-service-apprentice-12-months"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-customer-service-apprentice-12-months"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-customer-service-apprentice-12-months"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-customer-service-apprentice-12-months\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-customer-service-apprentice-12-months"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3939741}},{"tool":"search_jobs","arguments":{"company":"hsbc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3939741},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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