{"id":3206171,"url":"https://alion.io/job/hsbc-customer-service-executive","title":"Customer Service Executive","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":67,"ghost_share":0,"stale_share":0.045,"repost_share":0.119,"time_to_fill_p50_days":14,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":12000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"closed","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-01T13:04:20Z","board_verified":false,"closed_at":"2026-11-01T13:04:20Z","days_open":45,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":45},"description":"Why join us\nTo continuously provide high quality processing service related to GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLAs). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Receives customer calls in a call centre environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. May be responsible for achieving individual sales goals.\nThe Opportunity:\nRole Context\nGood communication skills Verbal\nAttention to detail\nProven track record of strong focus towards high levels of Quality and Customer Service Ability to multi-task depending on the criticality of the tasks\nSelf-motivated and should be able to work under minimal supervision.\nGood team player\nFlexibility to work in different shifts including weekends\nStrong Relationship building skills\nQuick Learner\nWhat youll do:\nImpact on the Business:\nEnsure that the productivity and quality levels are achieved as per the standards sent for the process.\nProactively identify issues if any and escalate.\nProvide service to customers by focusing on resolving requests efficiently accurately and professionally.\nDefuse irate customers and resolve challenging inquiries utilising negotiation skills while following guidelines in an effort to satisfy the customer.\nDemonstrate knowledge of features benefits and procedures and take initiative to review daily process updates for defect free implementation.\nTo maintain HSBC internal and external control standards including the timely implementation of internal and external audit points together with any issues raised by external regulators.\nIssues/problems are effectively investigated and resolved or appropriately referred with recommendations\nMaintain equipment systems and general work environment in good condition adhering to all appropriate procedures.\nCustomers (External/ Internal):\nReceive/make calls from/to customers (internal/ external)\nProcess customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked\nAct effectively on all customer feedback\nProactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank\nRespond to mails/queries related to process timely with a cc to the Line Manager\nEnsure no Ops Losses (Actual Potential or Near Misses) are incurred due to the errors made\nImpact on process: \nMeet targets on productivity and accuracy as per the targets and metrics defined for the process.\nInstructions/requests to be correctly interpreted understood and implemented.\nEnsure that the process related procedures are implemented as per the process manuals.\nEnsure that fraud/errors/irregular transactions (if any) are identified and escalated.\nEnsure that the process requirements are met adhered to completed in accordance with established procedures and standards set.\nWork well independently; complete assigned tasks in the established timeframe as per the process benchmarks.\nOther Responsibilities:\nParticipate in development of cohesive teams\nFoster development of co-workers\nContribute to the creation of a supportive work environment driven by people centric values\nBuild professional relationships with colleagues in other areas\nAcquire and update knowledge on procedures related to relevant processes\nAll data requirements (timesheets leave requests absence requests and ad hoc process information) is completed and updated in a timely manner\nWork productively professionally and demonstrate ways to improve customer service.\nAssist line manager/supervisor with managing day-to-day operations and support peers on process if needed.\nParticipate in team meeting / team activities and work towards sustaining team spirit.\nWhat you will need to succeed in the role:\nKnowledge\nEntry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.\nExperience:\nWork experience not essential.\nSkills:\nAbility to speak and understand English fluently.\nAbility to write business letters and reports\nGood conversational skills to hold the attention of the customer on the telephone.\nAbility to grasp quickly.\nAbility to understand and interpret numeric data.\nMinimum basic computer knowledge.\nFlexibility to work shifts.\nAbility to build rapport with people.\nAbility to maintain focus while working with voluminous data.\nWhat additional skills will be good to have\nGood MS Office skills.\nGood reporting and reading MIs.\nUnderstanding real-time urgency.\nYoull achieve more at HSBC\nHSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.\nPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.\n***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***","description_format":"text","description_chars":5831,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-24T12:52:15Z"},{"event":"close","at":"2026-11-01T13:04:20Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hsbc-customer-service-executive","json_url":"https://alion.io/job/hsbc-customer-service-executive.json","meta":{"generated_at":"2026-11-04T15:18:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23276,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-customer-service-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3206171}},{"tool":"search_jobs","arguments":{"company":"hsbc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3206171},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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