{"id":3730520,"url":"https://alion.io/job/hsbc-delivery-lead-2","title":"Delivery Lead","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":47,"ghost_share":0,"stale_share":0.064,"repost_share":0.17,"time_to_fill_p50_days":14,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19275,"max":28917,"currency":"PLN","period":"month","gross":null,"usd_annual":88104},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-11-03T13:55:56Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T00:45:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Some careers shine brighter than others.\nIf you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.\nYour career opportunity\nHSBC Service Delivery (Polska) Sp. z o.o. is part of HSBC Group, one of the world’s largest banking and financial services organisations. In this role you’ll join Wealth and Personal Banking Global Transformation Change Delivery, managing large and complex change projects that deliver agreed outcomes on time and on budget. You’ll work closely with sponsors, stakeholders and delivery partners to plan delivery, control scope schedule and budget and establish strong governance so benefits are realised and change lands smoothly.\nWhat you’ll do\nOperate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.\nTo deliver the Global Ops transformation programs and P&L targets by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.\nResponsible for leading small/medium scale transformation and reengineering projects & initiatives and lead other Delivery Leads & Senior Process consultant’s in managing a large transformation program to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Operations Transformational Programs\nFacilitate program governance, RAID management, Fortnightly / Monthly governance packs for Accounts Business Services. Position ID validation with Finance, Anaplan Governance Oversight, Change Request (CRs) Management, JIRA Ticket Housekeeping, Forecast Confidence analysis with Operations Leads by providing a forward view, Monthly status reporting on Clarity.\nThe role requires to oversee and mentor Delivery Leads and Senior process consultants in a program/project environment guiding them to deliver program/project objectives\nFor specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals. \nBe knowledgeable of key business drivers - WFM data, process maps, process insights, data intelligence etc.\nMobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process.\nWhat you need to have to succeed in this role\n10 to 15 years of experience in operations transformation, programme delivery, and change management, ideally within financial services.\nDomain understanding of overall banking and financial/consulting services industry especially in Client Services knowledge will be preferred.\nProven track record managing complex, multi-country and multi-stakeholder programmes, strong ability to influence senior stakeholders, challenge constructively, and drive decisions in ambiguous environments.\nExperience working across global operating models and matrix organisations, demonstrated success in delivering measurable business outcomes across cost, efficiency, customer experience, and control.\nBe a strong team player and contribute to the success of teamwork taking up different roles and activities, have a self-driven approach\nTrack-record of leading Agile multi-disciplined teams to deliver exceptional customer service and value, preferably Black Belt trained / certified, Agile coach & scrum master certification\nStrong problem-solving skills using end to end process reviews and data driven analysis, strong communications, leadership, project management, influencing, analytical, decision-making, presentation, and interpersonal skills.\nKnowledge of Process Excellence methodology- proficiency in conducting workshops and mobilizing stakeholder\n\nWhat we offer\nThe pay range for this role is is 19275 - 28917 PLN monthly, gross.\nAdditional car allowance in the amount of 4786 PLN monthly, gross.\nVariable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.\nWe offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.\nAdditional bonuses for recognition awards\nMultisport card\nPrivate medical care\nLife insurance\nOne-time reimbursement of home office set-up (up to 800 PLN).\nCafeteria platform\nEmployee assistance program\nAdditional contributions to PPK scheme\nCorporate parties & events\nCSR initiatives\nNursery discounts\nFinancial support with trainings and education\nSocial fund\nFlexible working hours\nFree parking\nIf your CV meets our criteria, you should expect the following steps in the recruitment process:\nOnline behavioural test (for external candidates only)\nTelephone screen (for external candidates only)\nInterview with the hiring manager\nBeing open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.\nIf you have a need that requires accommodations or changes during the recruitment process, please let us know.\nWe are looking to hire as soon as possible so don’t wait and apply now!\nYou'll achieve more when you join HSBC.","description_format":"text","description_chars":5795,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Cafeteria","Flexible schedule","Home office","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-04T07:54:12Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":1,"age_days":4,"expected_fill_days":14,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":88104,"is_top_pay":false},"html_url":"https://alion.io/job/hsbc-delivery-lead-2","json_url":"https://alion.io/job/hsbc-delivery-lead-2.json","meta":{"generated_at":"2026-11-09T03:32:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1795,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-delivery-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-delivery-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-delivery-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-delivery-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-delivery-lead-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3730520}},{"tool":"search_jobs","arguments":{"company":"hsbc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3730520},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}