{"id":4226207,"url":"https://alion.io/job/hsbc-dynamic-365-aiassociate-director-solution-architecture","title":"Dynamic 365, AI/Associate Director, Solution Architecture","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":75,"ghost_share":0,"stale_share":0.053,"repost_share":0.067,"time_to_fill_p50_days":14,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"OpenAI","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Vertex AI","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-04T08:45:36Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T07:56:05Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Ready to shape AI-enabled CRM architecture at enterprise scale?\nWhy HSBC\nHSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.\nThe Opportunity\nAs Associate Director, Solution Architecture you’ll define end-to-end solution architecture for CRM platforms including microservices, integrations and AI-enabled capabilities. You’ll set the architectural direction across CRM, legacy systems and third-party vendors using scalable secure patterns. A core part of the role is designing and delivering enterprise-grade AI solutions using Azure OpenAI and where relevant GCP Vertex AI. You’ll also own delivery assurance across engineering standards, CI/CD readiness and production quality so solutions perform reliably in live environments. Success means clear architecture artefacts, strong integration outcomes and AI patterns that can be reused and governed across teams.\nWhat you'll be doing\nDefine end-to-end solution architecture for CRM platforms including microservices integrations and AI-enabled capabilities\nProduce architecture artefacts including HLD/LLD API contracts and data flow designs\nOwn engineering delivery assurance across coding standards CI/CD readiness and production quality\nOversee integration across CRM legacy systems and third-party vendors using scalable secure patterns\nDesign and deliver enterprise-grade AI solutions using Azure OpenAI and where relevant GCP Vertex AI\nEstablish AI architecture patterns including RAG prompt orchestration model routing and evaluation frameworks\nStrengthen operational excellence through monitoring observability incident management and performance optimisation\nShape future-state architecture and cloud-AI roadmap decisions across CRM and integration ecosystems\nWhat we're looking for\nBring strong experience in Azure cloud services including Functions APIM Service Bus and Application Insights\nDemonstrate deep expertise in AI engineering including Azure OpenAI RAG design prompt engineering and model evaluation\nShow proven experience designing CRM integration architectures including APIs event-driven patterns and workflow orchestration\nApply a strong software engineering background including .NET-Python microservices testing and performance optimisation\nUse hands-on experience with CI/CD infrastructure as code and DevOps practices to improve delivery outcomes\nApply expertise in observability and production readiness including monitoring SLAs-SLOs and resilience testing\nDemonstrate understanding of cross-cloud architecture including GCP Vertex AI and multi-cloud considerations\nCommunicate effectively with stakeholders to influence architecture decisions across teams\nBuilding AI-first CRM foundations\nThis is a chance to set the architecture that underpins how CRM platforms integrate, scale and deliver AI-enabled capabilities. You’ll turn complex requirements into clear solution designs and reusable patterns that teams can implement with confidence. If you want to shape cloud and AI decisions across an enterprise ecosystem while keeping production quality front and centre, this role offers meaningful scope and visibility. Apply to join HSBC and help create technology that supports customers and colleagues every day.","description_format":"text","description_chars":3410,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-13T07:56:05Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":0.9,"age_days":9,"expected_fill_days":14,"reasons":["conf:1","win:mid","comp:brand"],"computed_at":"2026-11-13T09:08:46Z"},"pay":null,"html_url":"https://alion.io/job/hsbc-dynamic-365-aiassociate-director-solution-architecture","json_url":"https://alion.io/job/hsbc-dynamic-365-aiassociate-director-solution-architecture.json","meta":{"generated_at":"2026-11-13T09:08:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-dynamic-365-aiassociate-director-solution-architecture"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-dynamic-365-aiassociate-director-solution-architecture"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-dynamic-365-aiassociate-director-solution-architecture"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-dynamic-365-aiassociate-director-solution-architecture\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-dynamic-365-aiassociate-director-solution-architecture"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4226207}},{"tool":"search_jobs","arguments":{"company":"hsbc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4226207},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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