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Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress\nTaking ownership of transactional inquiries (e.g., Settlements, Corporate Actions, Treasury related) and non-transactional client requests (e.g., fees, market opening) and coordinate with internal teams to deliver timely.\nMonitoring ‘Service Quality’ to ensure high Client Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team.\nConduct operational service calls with clients in line with agreed Service Level Agreement frequency led by the Account Managers.\nCollaborate with other client facing teams as required, drive forward the new Client Service structure including the Virtual Team roll out and manage the end-to-end client service framework for your allocated clients.\nQualifications\nExtensive experience in client facing role in the similar industry. 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