{"id":3939916,"url":"https://alion.io/job/hsbc-hbme-contact-center-cc","title":"HBME Contact Center CC","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":76,"ghost_share":0,"stale_share":0.026,"repost_share":0.066,"time_to_fill_p50_days":14,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV) were leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses you may be asked to use one of our digital tools to help you through your recruitment journey. If so one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.\nSome careers have more impact than others.\nIf youre looking for a career where you can make a real impression join HSBC and discover how valued youll be.\nHSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.\nSome careers have more impact than others.\nIf youre looking for a career where you can make a real impression join HSBC and discover how valued youll be.\nHSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.\nWe are currently seeking an experienced professional to join our team in the role ofGSC HBMECONTACT CENTER\nPrincipal responsibilities\nImpact on the Business\nAnswers (or makes) phone calls from our HSBC customers in a polite and friendly way instilling customer confidence and resolving customers issues at first contact where possible.\nDelivers what is promised in line with customer expectations\nOffers value added products and services based on customer needs analysis and ensures customer understanding of those products\nCustomers / Stakeholders\nProvides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications\nGenerating customer loyalty through strong knowledge of key products and services\nOwns and resolves issues and understands how and when to escalate\nLeadership & Teamwork\nActs as a role model for our Group Values and Behaviours (Open Connected Dependable) supporting colleagues and customers to deliver superior customer service through these values\nValues diversity amongst team\nOperational Effectiveness & Control\nKnowledge of Group compliance Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres\nMaintains HSBC internal control standards\nAwareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres\nRequirements\nMust be university graduate inany discipline\nMust be proficient language(s) required by the process\nOpen to working flexible shifting schedules\nMust be flexible customer centric and have the ability to thrive in a team environment seeking feedback and open to development\nTakes pride in delivering what is promised in line with the customer and service expectations\nWants to do a good jobis concerned about getting it right for the customer and checks everything is in order\nAbility to work in a high-volume fast paced environment is required\nProficiency with personal computers and basic software packages and specialised applications\nExcellent communication skills and is polite and friendly at all times\nDisplays patience and empathy\nDue to the urgent hiring need candidates with immediate right to work locally and no relocation need will be prioritised.\nThe chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed and/or if relevant on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.\nHSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.\nPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.\n***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***","description_format":"text","description_chars":5232,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-08T13:04:05Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.486,"p_room":0.35,"age_days":30,"expected_fill_days":14,"reasons":["seen:30","win:tail","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/hsbc-hbme-contact-center-cc","json_url":"https://alion.io/job/hsbc-hbme-contact-center-cc.json","meta":{"generated_at":"2026-11-09T11:45:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13996,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-hbme-contact-center-cc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-hbme-contact-center-cc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-hbme-contact-center-cc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-hbme-contact-center-cc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-hbme-contact-center-cc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3939916}},{"tool":"search_jobs","arguments":{"company":"hsbc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3939916},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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