{"id":3558420,"url":"https://alion.io/job/hsbc-head-of-client-analytics","title":"Head of Client Analytics","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":66,"ghost_share":0,"stale_share":0.03,"repost_share":0.121,"time_to_fill_p50_days":14,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":404},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-29T09:42:12Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T22:32:14Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Some careers shine brighter than others.\nIf you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.\nHSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.\nWe are currently seeking an experienced professional to join our team in the role of Head of Client Analytics\n\nRole Purpose\nThis is a key leadership position to drive the successful development and industrial implementation of the data management, analytics, AI and customer engagement capabilities for HSBC IWPB Philippines.\nThis role spans the data, analytics and AI support needed across the entire Philippines IWPB business, including products, propositions, marketing, digital, partnerships, distribution and operations.\nThe role holder will report to the Philippines Head of IWPB in entity and the Asia Head of Client Analytics in function. The role holder will join the HSBC Philippines IWPB ExCo.\nThe role holder will be accountable for:\nDeveloping a clear strategy to transform the Data, Analytics, AI and customer engagement capabilities of IWPB Philippines to deliver growth ambitions and significantly improve customer experience through timely and relevant insights.\nEnsuring full connectivity between HSBC Philippines IWPB business priorities and regional and Global Data, Analytics and AI capabilities roadmaps.\nDeploying new capabilities and solutions locally across all aspects of the business, including customers, products, channels, digital and wider business operations.\nDesigning and developing data and analytics interlocks with partner IWPB functions, including Retail Products, Wealth & International, Distribution, Marketing, Digital and COO functions.\nBuilding synergies with supporting functions such as Credit Risk and PCTM, and where feasible with global businesses within HSBC Philippines, for example HSBC CMB.\nGrowing the data, analytics and AI talent pool in the Philippines IWPB business.\nGenerating direct business profitability by identifying growth opportunities to increase the value of customer relationships.\nPartnering with Product, Marketing, Distribution and Digital to deliver IWPB, Product, Customer and Digital strategic goals.\nTaking direct responsibility for incremental revenue created from insight-led leads.\nThis role will be critical in leading the local deployment of projects targeting improvements to:\nData infrastructure through the Intelligence Hub program.\nDigital messaging and customer engagement through the Communications Hub program.\nMachine Learning and Artificial Intelligence capabilities.\nThe role will be responsible and accountable for the commercialization of investments in these capabilities.\nAs a deemed growth business, HSBC Philippines IWPB has ambitious growth plans and is a key market for ASP HSBC Wealth and Personal Banking to achieve its strategic priorities in the next 3-5 years.\nThis role will support these ambitions through:\nData insights.\nAI Leveraging for Growth and Transformation.\nHyper-targeted New to Bank and Existing to Bank Leads through Segmentation and Propensity Models.\nCommercialization.\nThe role holder should work closely with regional and global teams to source existing capabilities and support to improve local customer experience by reducing friction, enhancing engagement and enabling faster go-to-market execution.\nThis is a leadership role involving the management of approximately 19 FTE, including support from the offshore Global Analytics Centre. The team has potential to grow further in line with Philippines growth plans.\nThe role includes significant people-management responsibility, including recruiting talented and competent professionals and coaching them to deliver their personal objectives effectively. A key success measure will be providing a scalable and augmentable resource pool to deliver Data and Analytics outcomes to the organization.\nAs an integral member of the HSBC IWPB Global Data and Analytics community, the role holder will also represent and showcase HSBC Philippines and actively influence regional and global agendas.\nPrincipal Accountabilities\nImpact on the Business / Function\n\nResponsible for developing a best-practice Analytics, Data and AI capability for IWPB Philippines.\nSet the purpose and vision for local “data intelligence” specialisms.\nIndustrialize the implementation of Data and Analytics outcomes to support customer management across multiple channels and activities, including:\nAcquisition.\nCross-sell.\nUpsell.\nRetention.\nWin-back.\nRemediation.\nTake responsibility for delivering incremental revenue targets from centrally generated leads using data, analytics and digital capabilities.\nMaximize customer relevance throughout the customer dialogue with HSBC Philippines.\nLead organizationally and cross-functionally to avoid fragmented contact interventions across channels.\nDevelop, fund and implement an appropriate Intelligence Hub infrastructure covering data and analytics.\nWork cross-functionally with BI and MI teams to standardize Key Performance Indicators (KPIs) and reporting.\nBuild a consistent self-service environment for colleagues across the organization.\nEstablish Philippines IWPB Analytical and Data functional policies and standards aligned to Group standards.\nManage operational risk by ensuring adherence to Group Legal, Compliance, Regulatory and Information Security standards.\nEnsure that relevant Global Centre of Excellence capabilities are leveraged to support Philippines growth aspirations.\nStakeholders\n\nKey stakeholders include:\nIWPB Philippines CEO, COO, Marketing, Retail Products, Wealth, Digital and Distribution.\nFunctional support businesses and Centers of Excellence.\nIT and Change Delivery.\nWider IWPB country teams, including Proposition, Product, Risk and Digital.\nRegional and Global Data and Analytics leadership.\nWider Global IWPB teams.\nCustomers\n\nDevelop effective working relationships with key country stakeholders.\nMaintain expert knowledge of stakeholder requirements, competitor activity and market trends.\nInfluence the future direction of IWPB Data and Analytics.\nRemain accountable for centrally generated customer contact strategy deployments across all IWPB customer segments.\nEnsure customer experience remains at the forefront.\nEnsure engagement interventions fully support the customer journey.\nLeadership & Teamwork\n\nBe accountable for analytical insights and customer contact strategy design supporting “always-on” customer engagement through campaigns and triggers.\nEnsure collaboration across IWPB teams.\nProvide personal leadership within the Centre of Excellence and across the local business area.\nBuild engagement among individuals and across the organization.\nLead the team and set the future vision for Analytics, Data and AI best practices.\nEnsure appropriate financial and business support is available for execution.\nOperational Effectiveness & Control\n\nEnsure timely, effective and accurate execution of customer contact activity.\nEstablish transparent and appropriate approval processes for customer growth, operational and remediation activity.\nWork with Operational Risk and other key functions to establish the optimal balance between sales, cost and customer service.\nImplement and adhere to FIM processes and standards supporting data governance, protection, quality and ethical use.\nEnsure optimal deployment of best practices from Global and Regional Centers of Excellence.\nMinimize risk and standardize common processes.\nMaintain Target Operating Models and implement them across all areas of responsibility\nQualifications\nPostgraduate qualification, preferably a Master’s degree.\nMore than 10 years’ experience.\nAt least 10 years’ experience in Analytics and Data or related functions in the financial, banking or allied sectors.\nExtensive experience in:\nStrategy development.\nMarketing.\nQuantitative analysis.\nProduct profitability modelling.\nFinancial analysis across multiple financial product categories and customer segments.\nDeep technical knowledge of:\nCustomer segmentation.\nDigital marketing.\nModel building.\nPortfolio analytics.\nData mining development and applications.\nMarket and industry reviews for strategy formulation.\nExcellent strategic and creative “out-of-the-box” thinking.\nStrong leadership and communication skills.\nDeep exposure to and experience in customer lifecycle marketing.\nExtensive experience with customer base marketing initiatives, particularly retail product marketing to mass-market and affluent segments through multiple distribution channels.\nDeep experience building and leading teams of analysts and data professionals.\nSkills and Abilities\nHighly numerate and financially literate.\nHighly effective communicator with excellent interpersonal skills.\nHigh level of energy and enthusiasm.\nPotential for further personal and professional development.\nExcellent relationship-building and senior stakeholder-management skills.\nStrong leadership skills with a high and demanding benchmark.\nAbility to make difficult decisions.\nAbility to operate effectively in a complex, matrix-driven environment.\nAbility to influence, engage and lead in a positive and inspiring manner.\nDue to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.\nYou’ll achieve more when you join HSBC.\nwww.hsbc.com/careers\nHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.\nIssued by Hong Kong and Shanghai Banking Corporation Limited Philippines","description_format":"text","description_chars":10277,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-31T02:16:01Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/hsbc-head-of-client-analytics","json_url":"https://alion.io/job/hsbc-head-of-client-analytics.json","meta":{"generated_at":"2026-11-02T23:00:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-head-of-client-analytics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-head-of-client-analytics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-head-of-client-analytics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-head-of-client-analytics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-head-of-client-analytics"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3558420}},{"tool":"search_jobs","arguments":{"company":"hsbc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3558420},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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