{"id":4211723,"url":"https://alion.io/job/hsbc-operational-support-manager-research","title":"Operational Support Manager - Research","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":75,"ghost_share":0,"stale_share":0.053,"repost_share":0.067,"time_to_fill_p50_days":14,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Visual Basic","optional":false}],"status":"live","first_seen_at":"2026-11-09T11:09:28Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T01:09:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Some careers shine brighter than others.\nIf you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.\nHSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.\nWe are currently seeking an experienced professional to join our team in the role of Operational Support Manager - Research\nIn this role, you will:\nDay to day processing of database operational activities as per the service level agreement \nSupport global analysts (20+ locations) and Supervisory analysts for day to day issues/queries on database side of things\nFollow the strict guidance from the agreed documentation (Standard Operating Procedure) for each Database process\nWork closely with the manager in delivering the Database enhancement projects\nWork closely with Research Information Technologyfor global issues\nParticipate in User Acceptance Testing testing and validation of data solutions for Database\nTimely preparation and distribution of Market Intellegence reports, metrics on a regular basis\nCreate, maintain detailed documentation including requirements, process flow charts, timelines. Maintain accurate and up-to date business as usual trackers\nTo be successful you will:\nGood working experience in a technical environment in performing the day today responsibilities\nStrong analytical / problem solving skills, should have done a technical role\nStrong Information Technology knowledge and experience in platforms such as Structured Query Language , Microsoft Excel, Visual Basic for Applications, Power Point Presentation, Artifical Intellegence etc and should have worked on Artifical Intellegenceautomated solutions\nExcellent written and verbal communication skills with attention to detail.\nAbility to operate under pressure, multi-task, and be driven\nExtremely meticulous and organized\nAbility to both work in both a team environment and autonomously\nFlexible in working with shifts, mainly UK and Asia\nYou’ll achieve more when you join HSBC.\nwww.hsbc.com/careers\nHSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. 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