{"id":3086689,"url":"https://alion.io/job/hsbc-operations-engineer","title":"Operations Engineer","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":43,"ghost_share":0,"stale_share":0.07,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17484,"max":20000,"currency":"PLN","period":"month","gross":null,"usd_annual":61800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-19T14:34:26Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T04:55:20Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Some careers shine brighter than others.\nIf you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.\nYour career opportunity\nOperations Engineering oversees IT service performance and operational continuity across critical applications and services. The role manages service levels, coordinates with internal teams and external vendors and provides a single point of contact across the ITIL service lifecycle - from strategy and design through transition, operation and continual improvement. You’ll work across operational delivery and change activity while partnering with teams such as Risk, Cyber Security, developers and Project Managers.\nWhat you’ll do\nManage IT service delivery to meet agreed service levels and performance standards\nMaintain end-to-end control of applications and services across DEV, UAT, Production and Contingency and ensure ongoing improvement\nPlan and implement service requirements such as evergreening and capacity upgrades and communicate service performance to Product Owners\nUpdate inventory tools to maintain accurate service and application information\nAct as the contact and escalation point between IT and business stakeholders for service-related matters\nOversee incident, problem and change management processes in line with ITIL best practices\nCoordinate with production support teams to secure timely resolution of service issues\nRun service reviews and operational meetings and identify continual improvement opportunities\nWhat you need to have to succeed in this role\nBring substantial experience in IT service management, service delivery or software support\nApply a strong understanding of ITIL framework and service management best practice including SLM, Service Continuity, Information Security Management and Change, Incident and Problem Management\nUse ITSM tools effectively including ServiceNow, Jira and Confluence\nCommunicate effectively with business stakeholders, internal teams and external vendors\nSolve problems in a structured way and organise work to completion\nDeliver work in highly controlled, governed and regulated environments\nPartner effectively across teams and adapt to change while maintaining service focus\nUse strong English language skills in writing and verbally\n\nWhat we offer\nThe pay range for this role is 17484 PLN - 20000 PLN (monthly, gross).\nVariable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.\nWe offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.\nAdditional bonuses for recognition awards\nMultisport card\nPrivate medical care\nLife insurance\nOne-time reimbursement of home office set-up (up to 800 PLN).\nCafeteria platform\nEmployee assistance program\nAdditional contributions to PPK scheme\nCorporate parties & events\nCSR initiatives\nNursery discounts\nFinancial support with trainings and education\nSocial fund\nFlexible working hours\nFree parking\nIf your CV meets our criteria, you should expect the following steps in the recruitment process:\nOnline behavioural test (for external candidates only)\nTelephone screen (for external candidates only)\nInterview with the hiring manager\nBeing open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.\nIf you have a need that requires accommodations or changes during the recruitment process, please let us know.\nWe are looking to hire as soon as possible so don’t wait and apply now!\nYou'll achieve more when you join HSBC.","description_format":"text","description_chars":4019,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria","Flexible schedule","Home office","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-22T13:44:43Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.819,"p_room":1,"age_days":3,"expected_fill_days":11,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":61800,"is_top_pay":false},"html_url":"https://alion.io/job/hsbc-operations-engineer","json_url":"https://alion.io/job/hsbc-operations-engineer.json","meta":{"generated_at":"2026-10-24T05:48:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8310,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-operations-engineer"}]}