{"id":2211727,"url":"https://alion.io/job/hsbc-premier-service-manager-3","title":"Premier Service Manager","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":52,"ghost_share":0,"stale_share":0.058,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":10500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T15:35:18Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-22T21:28:12Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Some careers open more doors than others.\nIf you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.\nBusiness Descriptor\nWealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.\nJob Introduction\nThe Premier Service Manager (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network. IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India its full scale of global capabilities. The business is poised for growth and is currently adding 20 more branches in phases to its existing fleet of 26 branches. This role is customer-facing, primarily servicing walk-in customers and managing their requirements to ensure satisfaction. The Premier proposition is a strategic priority for HSBC, and this role supports the Premier Relationship Managers (PRMs) in achieving their objectives by enhancing client-facing time and providing outstanding customer experiences.\nPrincipal Responsibilities\nProvide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth.\nAct as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.\nBuild extensive knowledge of HSBC systems and procedures to effectively handle client needs and improve process efficiencies.\nProactively identify opportunities to enhance customer service and process efficiencies.\nEnsure clients consistently receive professional, premium service that exceeds expectations.\nMaintain high standards of control and operational practices in line with HSBC’s expectations.\nEnhance customer confidence in HSBC’s Global Premier proposition through systematic and regular communication.\nAttain key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products.\nMeet KPIs for referrals and cross-selling opportunities.\nEducation Qualifications / Certifications and Requirements\nGraduate Degree\nMinimum of two to five years of experience in a customer service or banking environment.\nHolistic understanding of branch operations and processes.\nSound understanding of the company’s customer service requirements.\nOther Requirements (Knowledge and Experience)\nExceptional and updated knowledge of banking products, systems, and processes.\nWell-organized with a professional image and extraordinary business focus.\nStrong customer orientation and ability to provide exemplary service.\nSelf-motivated with the drive to overachieve on goals and targets.\nAbility to build close relationships with team members and skillful association with support group colleagues.\nSkills\nExceptional Communication Skills: Ability to convey information clearly and effectively across various channels.\nStrong Interpersonal Skills: Capable of building and maintaining positive relationships with colleagues and clients.\nHighly Organized: Demonstrates meticulous attention to detail and efficient task management.\nCollaborative Team Player: Works well within a team, contributing to collective goals and fostering a supportive environment.\nProactive and Efficient: Acts swiftly and decisively to achieve objectives, ensuring timely completion of tasks.\nRegulatory Certifications:\nFEDAI, NISM (Demat), and IRDA certifications are preferred or should be obtained / transferred to HSBC mapping within 3 to 6 months of onboarding\nPro-tip : Familiarity with AI-enabled tools is an advantage.\nEligibility Criteria\nIndia Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.\nEntity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted\nINM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework. \nMandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.\nAs an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.\nYou’ll achieve more at HSBC.\nHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.\nPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.","description_format":"text","description_chars":6059,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-10T03:14:34Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.635,"p_room":0.55,"age_days":13,"expected_fill_days":11,"reasons":["conf:3","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/hsbc-premier-service-manager-3","json_url":"https://alion.io/job/hsbc-premier-service-manager-3.json","meta":{"generated_at":"2026-10-23T00:37:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1115,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-premier-service-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-premier-service-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-premier-service-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-premier-service-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-premier-service-manager-3"}]}