{"id":2813954,"url":"https://alion.io/job/hsbc-relationship-service-manager-2","title":"Relationship Service Manager","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":43,"ghost_share":0,"stale_share":0.07,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gandhinagar, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":9500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:22:43Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-23T05:59:27Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Some careers open more doors than others.\nIf you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.\nBusiness Descriptor:\nJob Description\nHSBC GIFT IBU (International Financial Service Centre Banking Unit) is based in GIFT, Gandhinagar, Gujarat and serving more than 400+ wholesale banking clients. We are currently seeking an experienced professional to join the Wholesale Banking Client Service team as Client Service Manager.\nRole Purpose\nThe Wholesale Client Services (WCS) team is responsible for the management and execution of client related service events through the full life-cycle of a client’s relationship with HSBC\nThe Relationship Service Manager (RSM) is responsible for, but not limited to, the proactive management of services for an assigned portfolio of GIFT City branch to ensure a high quality of service is delivered at all times\nCoordinate onboarding activities on behalf of the Relationship Managers aligned to client requirements\nAct as primary point of contact for clients and internal colleagues for all services, Customer Due Diligence (CDD) and client exit. Work with various middle/back offices to ensure smooth delivery of client solutions and efficient feedback to client inquiries.\nProduct & Implementation management for customer due diligence\nMaintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators\nSupport risk management activities in terms of handling Request for Information (RFI) related enquiries and the approval on low/ medium risk CDD periodic review cases for Relationship Managers\nProvide opinion on operational aspects with various departments (Global Liquidity and Cash Management , Global Market, Business Management, NSC, IT, Business Management, etc.)\nPrincipal Responsibilities\nClient Service Manager - Client Services would be part of Central Client Services Team to support all service request of the client\nWork closely with relationship managers in the team and support them to complete all KYC process in a timely manner.\nExecute or support the approval of low/medium risk periodic review profile\nManage the Client Selection and Exit Management process\nManage the Book of work and client list for GIFT City branch\nLeading the implementation of operational plans and priorities to drive delivery of the agreed client requirements, ensuring GIFT City requirements and variations in the business model are accurately accounted for in our client on-boarding methodology.\nEnsure the provision of transactional and channel support to clients, understanding their on-boarding requirements and ensuring their timely implementation.\nUndertake all required activities as directed by line manager or as agreed in annual objectives in support of the development of the Banking business\nLiaising with key legal and compliance teams external and Internal to ensure all related master circulars/ Directions and FEMA guidelines are being adhered too.\nRaise Fixed maturity liabilities\nEnsure compliance to International Financial Services Centres Authority (IFSCA) and other regulators guidelines\nCustomers / Stakeholders\nProvide timely response to client queries\nDraft reports, letters, memos etc., and assist in preparation of performance reports, returns and other ad hoc requests for the Relationship Managers\nCompile internal returns / analysis in support of the team\nSupport Relationship Managers in the team by undertaking ad hoc tasks assigned by them\nLeadership & Teamwork\nActive collaboration with internal stakeholders to orchestrate the process, sharing knowledge and information to ensure service excellence at all times\nDemonstrate proactivity and self-initiation, working with limited oversight\nPromotes high engagement, motivation levels and adherence to Group values\nCreate robust team environment where skills and knowledge is openly shared to achieve team and business goals including embedding a best place to work environment\nSupport the team as a fungible resource as and when required\nOperational Effectiveness & Control\nMaintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators\nUphold the highest level of integrity and act as a role model for all HSBC values and business principles\nDemonstrate a commitment to excellence and perform to the highest standards\nProtect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy. Be vigilant in driving staff behaviour in an aligned fashion, holding them accountable for any violation of policy.\nAct as an escalation point regarding service issues and assist to identify and progress service improvement and sales opportunities\nRequirements\nSolid understanding of Banking operations and its products / services, general knowledge of trade, treasury, and payment and cash management products and activities\nRelevant work experience supporting Relationship Managers or Sales teams in a financial institution (bank or non-bank)\nStrong knowledge of regulatory requirements\nExcellent client servicing skills (minimum 2 years of service in a client facing role)\nResults focused and an ability to manage and prioritize multiple tasks in a fast-moving environment\nAbility to work independently but also as a team player, with highly developed interpersonal skills\nAbility to prioritize competing demands\nAbility to understand and consolidate diverse and complex business information and identify and mitigate risk issues\nBe change oriented and explore ways of enhanced working and have a forward-thinking mind-set, in line with the Group’s values and strategy\nExcellent analysis and problem solving skills\nProficient in Microsoft Office, Fluent verbal and written English, Minimum Graduation or as required for the role, whichever is higher\nNote:\nAs an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.\nPro-tip : Familiarity with AI-enabled tools is an advantage.\nUseful Link\nLink to Careers Site: ClickHERE\nYou’ll achieve more at HSBC.\nHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.\nPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.\nIssued by The Hongkong and Shanghai Banking Corporation Limited, India","description_format":"text","description_chars":7435,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-18T11:25:11Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.75,"p_room":0.75,"age_days":8,"expected_fill_days":11,"reasons":["conf:4","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/hsbc-relationship-service-manager-2","json_url":"https://alion.io/job/hsbc-relationship-service-manager-2.json","meta":{"generated_at":"2026-10-23T08:23:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13398,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-relationship-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-relationship-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-relationship-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-relationship-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-relationship-service-manager-2"}]}