{"id":2813969,"url":"https://alion.io/job/hsbc-senior-account-manager-4","title":"Senior Account Manager","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":52,"ghost_share":0,"stale_share":0.058,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T07:26:27Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T13:44:43Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Some careers open more doors than others.\nIf you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.\nGuidance Notes:\nThis job profile provides a broad overview of the Job Category Client Management and is not intended to exhaustively describe the role.\nJob Profile: GCB 5\nThe Global Payment Solutions (GPS) Account Manager (AM) is responsible for the global satisfaction of a portfolio of GPS clients. The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client’s single point of contact for service for those complex queries that are fall above and beyond basic transactional queries.\nThe Account Manager’s portfolio will be a mix of top tier, highly complex GPS clients and complex clients. The Account Manager will be accountable for the overall satisfaction with GPS produts and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business.\nThis includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Client Service Reviews, coordination of a clients global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day to day basis. Depending on the complexity and geography of the client this role will either lead the client relationship or play a supporting role on a global squad covering the client.\nBasic Job Expectations\nManage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation.\nBe accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients (revenue targets included in scorecard)\nAccountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues.\nResponsible for resolving assigned queries.\nAccountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others.\nThe role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks.\nStrong written and oral communication skills; must be able to put complex product and/or technical information into simple terms.\nMaintain a client footprint with the basic information required to deliver a superior client experience.\nSenior Account Manager\nIn addition to the above activities, the Senior Account Manager will also be:\nThe point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead.\nThe point person to coordinate projects focused on existing business retention (i.e. GBS/TWIST billing global setups, file format conversions, Connect Digital migration).\nWill proactively review local/regional client activity and existing solutions with GPS in order to identify any opportunities to improve the client’s experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships, and increase wallet share by recomending new products & solutions that will benefit the client’s business operations.\nWill provide analysis and recommendations to senior management on client focus, attrition, and engagement.\n\nMonitor metrics and performance indicators of service levels and develop and implement remedial actions as needed.\nContinuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders\nCustomer Engagement\nEngage with their client’s operational and Treasury teams as needed or agreed to with the client. This includes but is not limited to a client’s Treasury Operations and IT teams and the wider Finance and Treasury Organization.\nGather and maintain specific intimate knowledge of their client’s Treasury operations and how they interface with HSBC products and services.\nEngage and work cross functionally with various internal partners (Operations, Technology, Sales, and the RM) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client’s satisfaction.\nDevelop and deliver standard Client Service Reviews on an ad hoc basis using key client metrics to proactively identify issues and trends including things like payment flows, rejection and return rates, and industry benchmarks. Work with the client and internal stakeholders to remediate and improve metrics to benefit the client.\nQualifications\nEssential\nStrong knowledge of local and global cash management and clearing services, products, and techniques.\nProven ability in identifying and meeting customer needs through matching a broad range of products and services.\nAbility to understand a customer’s business and the fundamentals of running a business.\nGood level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues\nStrong range of communication skills, including written, verbal, and the ability to deliver compelling presentations.\nStrong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.\nAbility to thrive in a complex matrix environment with several stakeholders with differing goals/expectations.\nComfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.\nExcellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.\nStrong analytical skills\nAbility to travel.\nDesirable\nPrevious banking experience working with FIs/Corporates in a relationship or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names will be an advantage.\nKnowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments.\nKnowledgeable about our competitors’ products and services, strategies, and client relationship practices.\nBroad knowledge of HSBC Group companies and product ranges\nPro Tip: Familiarity with AI-enabled tools is an advantage.\nAdditional Notes: Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required\nAs an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.\nHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.\nPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.\nIssued by The Hongkong and Shanghai Banking Corporation Limited, India","description_format":"text","description_chars":8174,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-18T11:25:11Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.9,"age_days":6,"expected_fill_days":11,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/hsbc-senior-account-manager-4","json_url":"https://alion.io/job/hsbc-senior-account-manager-4.json","meta":{"generated_at":"2026-10-22T15:14:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14897,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-senior-account-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-senior-account-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-senior-account-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-senior-account-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-senior-account-manager-4"}]}