{"id":2922685,"url":"https://alion.io/job/hsbc-senior-associate-director-technology-management","title":"Senior Associate Director, Technology Management","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":52,"ghost_share":0,"stale_share":0.058,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guangzhou, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":111000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3940},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Configuration Management","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Agile","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-16T08:00:08Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-22T17:35:12Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Some careers have more impact than others.\nIf you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.\nWe are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Technology Management.\nBusiness: CIB Technology\nPrincipal responsibilities\nRegional incident management\nLead the coordination and management of major and high-priority incidents during time-zone coverage.\nAct as the regional point of contact for incident response, ensuring timely engagement of technical teams, service owners, business stakeholders and leadership.\nEstablish clear incident command, ownership, communications and escalation paths.\nEnsure incidents are assessed, prioritized, progressed and resolved in line with agreed service management processes and service-level expectations.\nCoordinate effective handovers between other global operating regions.\nProvide concise, timely and accurate updates to stakeholders throughout the incident lifecycle.\nSupport post-incident reviews, ensuring root-cause analysis, lessons learned and remedial actions are completed.\nIdentify recurring issues and trends, and work with relevant teams to reduce repeat incidents and improve service resilience.\nChange assurance\nLead or support change assurance activities across department.\nReview planned changes for risk, impact, implementation readiness, testing, rollback arrangements and stakeholder communication.\nWork with Change Advisory Boards, Change owners and technical teams to ensure changes meet required governance standards.\nMonitor change outcomes, including failed, unauthorized or emergency changes, and drive corrective actions where required.\nPromote a balanced approach that enables delivery while protecting service stability, regulatory obligations and customer outcomes.\nITSM practices\nSupport the development, implementation and continuous improvement of ITSM processes, standards and controls.\nEnsure service management activities are appropriately documented, evidenced and aligned with internal risk and compliance requirements.\nMaintain effective governance over incident, problem, change, request, knowledge, service level and configuration management practices, as applicable.\nPrepare management information, risk reporting and service performance insights for regional and global stakeholders.\nTrack control actions, audit findings, process exceptions and remediation activities through to closure.\nPartner with Risk, Compliance, Audit, Technology Control and service management teams to support reviews and regulatory commitments.\nContribute to operational resilience, service continuity and control improvement initiatives.\nGlobal stakeholder and team coordination\nBuild strong working relationships with technology teams, service owners, business representatives and leadership across regions.\nCoordinate activities across geographically distributed teams, encouraging consistent processes and clear accountability.\nRepresent the region in global ITSM forums, governance meetings and service reviews.\nFacilitate communication between operational teams and senior stakeholders, translating technical issues into clear business impact and actions.\nEncourage knowledge sharing and consistent adoption of ITSM standards across regions.\nRequirements\nSignificant experience in IT service management, service operations or technology risk and control environments.\nProven experience leading major incident management in a complex, enterprise or regulated organisation.\nPractical experience with change management, change assurance and ITSM governance.\nStrong understanding of ITIL principles and service management best practice; ITIL certification is desirable.\nExperience working with global, virtual and cross-functional teams.\nStrong stakeholder management and communication skills, including the ability to engage senior leaders during high-pressure situations.\nAbility to assess operational risk, prioritise competing demands and make clear, timely decisions.\nExperience producing service metrics, risk reporting, control evidence and management information.\nStrong organisational skills, with a disciplined approach to action tracking and governance.\nAbility to work primarily within regional operating hours, with occasional flexibility for significant global incidents or governance activities.\nDesirable qualifications\nITIL 4 Foundation or higher.\nExperience with recognized ITSM platforms such as ServiceNow or equivalent.\nExperience in financial services, banking or another highly regulated industry.\nKnowledge of operational resilience, technology risk, audit and regulatory control frameworks.\nExperience leading post-incident reviews and service improvement programmes.\nFamiliarity with Agile, DevOps or technology delivery models.\nKey competencies\nIncident leadership: Calm, decisive and structured under pressure.\nRisk-based judgement: Able to balance delivery needs with control, resilience and compliance obligations.\nCollaboration: Builds effective relationships across teams, regions and organisational boundaries.\nCommunication: Provides clear, audience-appropriate updates and escalations.\nAccountability: Owns outcomes, follows through on actions and makes responsibilities explicit.\nContinuous improvement: Uses data, trends and lessons learned to improve services and controls.\nInfluence: Gains commitment without relying solely on formal authority.\nSuccess measures\nSuccess in this role will be measured through:\nEffective and timely management of regional major and high-priority incidents.\nQuality and consistency of global incident handovers and stakeholder communications.\nImproved incident resolution, recurrence and post-incident action performance.\nStrong compliance with change assurance and ITSM governance requirements.\nTimely closure of control actions, audit findings and process exceptions.\nImproved service stability, operational resilience and stakeholder satisfaction.\nConsistent adoption of ITSM standards across the department.\nYou’ll achieve more when you join HSBC.\nHSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\nPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.\n***Issued By HSBC Software Development (GuangDong) Limited***","description_format":"text","description_chars":7023,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-20T12:33:25Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.892,"p_room":0.9,"age_days":5,"expected_fill_days":11,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/hsbc-senior-associate-director-technology-management","json_url":"https://alion.io/job/hsbc-senior-associate-director-technology-management.json","meta":{"generated_at":"2026-10-22T21:00:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5368,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-senior-associate-director-technology-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-senior-associate-director-technology-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-senior-associate-director-technology-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-senior-associate-director-technology-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-senior-associate-director-technology-management"}]}