{"id":2922690,"url":"https://alion.io/job/hsbc-teller-supervisor","title":"Teller Supervisor-FTC (11 Months)","company":{"id":19779,"name":"HSBC","domain":"hsbc.com","url":"https://alion.io/company/hsbc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":100,"open_postings":48,"ghost_share":0,"stale_share":0.042,"repost_share":0.229,"time_to_fill_p50_days":13,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-19T03:39:13Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T02:16:01Z","board_verified":false,"closed_at":"2026-10-31T02:16:01Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Some careers open more doors than others.\nIf you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.\nBusiness Descriptor:\nInternational Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.\nRole Purpose:\nProviding superior customer service and ensuring operational efficiency in all Teller and clearing functions like withdrawals, deposits, transfers, customer queries on transactions\nPrincipal Accountabilities: Key activities and decision making areas\nImpact on the Business\nIncreasing PIB registrations and migrating teller queues to the ATMs. \nEnsure that a Cross sell attempt is made for every customer interaction at the teller counter\nProcess cash payments and accept cash deposits after carrying out all necessary operational checks as per guidelines.\nAll operational requirements like bundling, labeling, sorting of notes is done and no soiled notes are handed over back to the customer.\nEnsure that his/her cash position is as per the laid down cash control procedures, and cash till is balanced end of day every day.\nMinimize cash differences and ensure that they are informed immediately to the Teller Supervisor.\nMaintain control over all deliverables like cheque books, Cards, pins, welcome packs, IWPs. Ensure that all collect items are handed over to the customers as per the laid down operational guidelines and after carrying out all necessary checks as mandated from time to time.\nEnsure satisfactory implementation of all audit recommendations with the assistance of the Teller Supervisor. To identify process gaps with a view to ensure compliance of the procedures.\nEnsure that ATMs are replenished and all ATM related facilities are available to the customer as required by the internal policy of the bank.\nTypical Targets and Measures:\nTransaction migration to ADCs\nCross Sell of bank products\nTeller Operations\nError Rates\nCustomers/Stakeholders:\nEnsure effective service of customers by providing prompt and qualitative service \nThrough effective service delivery, which would include prompt reply to customer queries and complaints, identifying and implementing initiatives to reduce customer waiting time, monitoring customer service scores on an ongoing basis and driving improvements in these scores\nEnsure that customer complaints are handled within defined TATs, and all staff is sensitised to proactively manage customer service issues\nDockable complaints should be kept within acceptable benchmarks\nVOC on the Teller Parameters\nLeadership & Teamwork\nTeamwork\nBy effective communication and by regular discussions and feedback\nOperational Effectiveness & Control\nTeller functions \n( applicable for CSMs in smaller branches)\nAudit and operational responsibility. Maintain HSBC internal control standards.\nComply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations\nRemain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.\nUnderstand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities\nSupport the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required\nResponsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe\nUnderstanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; \nRequesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager\nDemonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.\nTo be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc\nEnsure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.\nMust ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers\nEnsure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures\nTo be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same\nNecessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP\nMust undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification\nThe staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner\nReduction in customer waiting periods, and accurate transaction processing.\nEnsuring zero error rates, and minimization of cash shortages, frauds, etc.\nTo ensure exception reports are monitored to ensure adequate control on the branch operations\nTo ensure satisfactory audit ratings/no adverse comments from internal, external and RBI auditors by exercising caution while handling foreign currency transactions.\nMajor Challenges\nConstant pressure of customer queries\nRole Context \nService proposition is a key differentiator in any retail business, and the jobholder needs to ensure a positive customer experience on a consistent basis in basic retail banking operations\nManagement of Risk\nAdheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.\nObservation of Internal Controls(Compliance Policy / FIM requirements)\nMaintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.\nRole Dimensions \nIs well organized and depicts professional image\nDisplays close bonding with immediate team members and skillful association with support group colleagues \nKnowledge & Experience / Qualifications\nUniversity (BA) or (BS) \nKnowledge of operational integrity required by the Group\nHolistic understanding of the Branch Operations\nThrough Knowledge of Branch operations, various matrices and Processes of the bank\nSound understanding of the company’s customer service requirements\nAdditional Notes :\nFamiliarity with AI-enabled tools is an advantage.\nMandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.\nAs an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.\nYou’ll achieve more at HSBC.\nHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.\nPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.\nIssued by The Hongkong and Shanghai Banking Corporation Limited, India","description_format":"text","description_chars":9152,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-20T12:33:25Z"},{"event":"close","at":"2026-10-31T02:16:01Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hsbc-teller-supervisor","json_url":"https://alion.io/job/hsbc-teller-supervisor.json","meta":{"generated_at":"2026-10-31T09:33:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19779},"rest":"https://alion.io/mcp/rest/get_company?id=19779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhsbc-teller-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhsbc-teller-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhsbc-teller-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hsbc-teller-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhsbc-teller-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2922690}},{"tool":"search_jobs","arguments":{"company":"hsbc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2922690},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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