{"id":3405660,"url":"https://alion.io/job/hso-d365-ce-lead-consultant","title":"D365 CE, Lead Consultant","company":{"id":174124,"name":"HSO","domain":"hso.com","url":"https://alion.io/company/hso","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":66,"open_postings":138,"ghost_share":0.486,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada","Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T15:57:50Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T04:12:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"D365 CE Lead Consultant\nResponsibilities and Activities\nIn the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.\nYou must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.\nYou will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.\nRequirements\nTechnical Skills & Knowledge\nCoordinate multiple project teams to successfully implement CE solutions\nGroom requirements with client product owner, BA and business teams\nBreak down the work into manageable tasks\nEstimate the work at the Epic, Feature, User Story and Task levels\nAssign work to reports on your stream\nEnable teams to deliver the work on time and within estimates\nCreate and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration\nReport on your stream's progress, issues and risks at daily stand-ups\nTriage bugs and assign reports to work on resolution\nHone industry expertise by researching current sector risks, innovations and opportunities\nPartner with Director- and VP-level customers to solve their CE challenges\nPersonal & Corporate Contributions\nOwn a CE domain (e.g., Customer Service) in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements\nCollaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery\nEnhance internal use and improvement of HSO project methodologies and delivery processes\nShare expertise by training others and instigating learning and knowledge-sharing initiatives\nPeople & Culture Responsibilities\nCollaborate effectively with cross-functional teams and foster a positive team culture\nMonitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers\nNurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring\nDevelop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable)\nCommercial & Business Acumen\nNurture relationships with customer decision-makers, influencers and key users\nContribute to the overall growth of HSO by spotting and acting on cross-selling and up-selling opportunities\nParticipate in sales meetings and customer workshops\nCareer Development\nTo progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward.\nYou will coach, steer and mentor colleagues within HSO. Depending on your ambitions, track record and talent, and on HSO's current needs, you may be appointed Team Lead or Consulting Manager. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs.","description_format":"text","description_chars":3756,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-28T16:04:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":82,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-29T05:37:08Z"},"pay":null,"html_url":"https://alion.io/job/hso-d365-ce-lead-consultant","json_url":"https://alion.io/job/hso-d365-ce-lead-consultant.json","meta":{"generated_at":"2026-10-29T05:37:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174124},"rest":"https://alion.io/mcp/rest/get_company?id=174124"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhso-d365-ce-lead-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhso-d365-ce-lead-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhso-d365-ce-lead-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hso-d365-ce-lead-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhso-d365-ce-lead-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3405660}},{"tool":"search_jobs","arguments":{"company":"hso.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3405660},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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