{"id":3554262,"url":"https://alion.io/job/hso-portfolio-delivery-lead-ce","title":"Portfolio Delivery Lead, CE","company":{"id":174124,"name":"HSO","domain":"hso.com","url":"https://alion.io/company/hso","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":62,"open_postings":136,"ghost_share":0.551,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":213000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1314},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-30T21:22:46Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T23:54:38Z","board_verified":false,"closed_at":"2026-11-02T23:54:38Z","days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"As a Service Line Portfolio Delivery Lead, CE you can expect to...\nLead delivery strategy and execution for an assigned Customer Engagement (CE) portfolio spanning Dynamics 365 CRM and Power Platform solutions, driving delivery predictability, governance rigor, operational discipline, risk mitigation, and effective prioritization.\nPartner with Service Line leaders, Engagement Managers, and Engagement Directors to strengthen portfolio performance, client satisfaction, delivery execution, team effectiveness, and overall portfolio health.\nOwn portfolio risk and escalation management, enabling timely intervention, executive decision-making, and recovery planning for challenged engagements.\nProvide direct leadership and delivery oversight for large, strategic, complex, or at-risk CRM and customer engagement transformation engagements, including delivery direction, solution guidance, subject matter expertise, and engagement leadership as needed.\nBuild Service Line delivery capability by mentoring project and engagement leaders, strengthening core delivery competencies, and developing future delivery leadership.\nPartner with HR, Talent Acquisition, business leaders, and Learning & Development to align hiring, onboarding, team formation, skills, certifications, and career development with delivery demand and strategic priorities.\nDevelop a strong project management leadership pipeline and scalable team structure that supports succession planning, rapid onboarding, sustained billability, and Service Line growth.\nCollaborate with Sales, solution leaders, Account Leadership, and delivery teams on presales activities, solution shaping, and project estimation to develop scalable, client-centered outcomes.\nEvaluate proposed work against Service Line capability and capacity, delivery readiness, risk tolerance, and margin expectations before commercial commitments are finalized.\nDrive utilization, capacity planning, resource allocation, forecasting, and KPI performance while reinforcing delivery standards, methodologies, quality controls, governance compliance, and operating efficiency across the consulting function.\nYou’re great at...\nLeading complex CRM and customer engagement solution delivery portfolios with a strong focus on profitability, client outcomes, delivery health, and sustainable growth.\nIdentifying delivery risks, guiding executive-level decisions, and developing effective recovery plans for challenged engagements.\nBuilding trusted partnerships across Sales, Finance, Operations, Talent, Delivery, and Service Line leadership.\nCoaching project and engagement leaders while building scalable teams and future leadership capability.\nBalancing client-centered solution development with delivery capacity, margin expectations, readiness, and risk tolerance.\nUsing forecasting, utilization, resource allocation, and performance indicators to improve portfolio health and delivery continuity.\nEstablishing consistent delivery practices, governance standards, methodologies, and quality controls.\nStrengthening processes, team performance, and operational efficiency across a consulting organization.\nApplying industry trends and emerging technologies across CRM, customer experience, and business applications to help Service Line offerings remain innovative, competitive, and aligned with market demand.\nSound interesting? If so, you’ll have...\nExperience leading the delivery performance, profitability, client outcomes, and overall health of a portfolio of CRM or customer engagement technology engagements.\nExperience providing leadership on large, strategic, complex, or at-risk client engagements.\nDemonstrated experience with portfolio risk management, executive escalation, and engagement recovery planning.\nExperience partnering across Sales, Finance, Operations, Talent, and Delivery functions.\nExperience mentoring project and engagement leaders and developing project management leadership capability.\nExperience supporting presales, solution shaping, project estimation, and delivery-readiness evaluation.\nKnowledge of capacity planning, resource allocation, utilization, forecasting, and portfolio KPI management.\nExperience implementing or reinforcing delivery governance, methodologies, quality controls, and operational standards.\nAn understanding of how delivery capability, capacity, risk, and margin expectations influence commercial commitments and portfolio performance.\nExperience within the Microsoft Dynamics 365 Customer Engagement or Power Platform ecosystem, with an understanding of CRM implementation and solution delivery.\nThe Perks\nWe offer competitive pay with a performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.\nHSO is an Equal Opportunity Employer.","description_format":"text","description_chars":5109,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-31T00:03:19Z"},{"event":"close","at":"2026-11-02T23:54:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 11 · green card filings: 4","filings_12m":11,"filings_prev_12m":17,"green_card_filings_12m":4,"median_offered_wage_usd":159833,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hso-portfolio-delivery-lead-ce","json_url":"https://alion.io/job/hso-portfolio-delivery-lead-ce.json","meta":{"generated_at":"2026-11-11T23:29:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46761,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174124},"rest":"https://alion.io/mcp/rest/get_company?id=174124"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhso-portfolio-delivery-lead-ce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhso-portfolio-delivery-lead-ce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhso-portfolio-delivery-lead-ce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hso-portfolio-delivery-lead-ce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhso-portfolio-delivery-lead-ce"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3554262}},{"tool":"search_jobs","arguments":{"company":"hso.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3554262},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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