{"id":1706576,"url":"https://alion.io/job/hss-office-support-floating-coordinator-2","title":"Office Support Floating Coordinator","company":{"id":1764506,"name":"Hospital for Special Surgery","domain":"hss.edu","url":"https://alion.io/company/hss-edu","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Stamford, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1378},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T15:03:47Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T20:27:51Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"How you move is why we’re here. ®\nNow more than ever.\nGet back to what you need and love to do.\nThe possibilities are endless...\nNow more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.\nIf this describes you then let’s talk!\nHSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.\nWorking with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.\nEmp Status\nRegular Full timeWork Shift\nCompensation Range\nThe base pay scale for this position is $31.59 - $48.08. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing\nJob Qualifications\nEDUCATION - Required\nDegree/Diploma ObtainedProgram of Study\nAssociates\nEducation Requirements\n5 plus yearsPhysician office experience may be considered in lieu of education\nEDUCATION - Preferred\nDegree/Diploma ObtainedProgram of Study\nEducations Requirements\nSome College preferred\nLICENSURE - Required\nCertification Requirements\nCERTIFICATIONS/LICENSURE -Preferred\nEXPERIENCE - Required\nMinimum Years of ExperienceTypeof Experience\n2Healthcare/Medical-Medical Secretary\nAdditional Requirements\nEXPERIENCE - Preferred\nMinimum Years of ExperienceTypeof Experience\nAdditional Requirements\nSKILLS - Required\nExcellent verbal and written communication skills.\nStrong customer service orientation.\nSuperior written and oral communication skills\nExceptional customer service skills\nAbility to follow through with tasks to completion\nStrong organizational and problem-solving skills\nAbility to multitask in a fast-pacedenvironment\nAbility to effectively and accurately follow directions or instructions\nAbility to work collaboratively as part of a team; offers to help coworkers when needed\nDetail-oriented\nAbility to escalate issues appropriately\nConsistently displays a positive attitude towards one’s work and work environment\nStrong computer skills\nKnowledge of healthcare and health insurance\nSKILLS -Preferred\nExperience with Epic preferred; Familiarity with medical terminology.\nPHYSICAL WORKING CONDITIONS\nContinuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs).\nENVIRONMENTAL WORKING CONDITIONS\nLocated in a comfortable indoor area. Examples: executive, managementand secretarial positions.\nBehavioral & Leadership Competencies: Team Members (Provided & Standardized by HR)\nPerformance Mindset: Demonstratescritical thinking to identifychallenges impactingwork and recommends solutions. Takes measurable action to change, learn, and grow.\nCommunication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically.\nCollaboration: Understands how one's work connects and intersects with other team member’s work and HSS’ goals. Activelyworks with others and engagesin dialogue when differences exist. Is open to receiving feedback.\nEmpowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additionalresponsibilities identifiedby and/or with manager.\nEngagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impactthe broader team and acts in a way that supports the culture and team’s engagement.\nAdherence to HSS Policies: Respects and holds self and/orothers accountable tofollowing HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.)\nPositionCompetencies\nPatient Service& Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently. Demonstratesa professional demeanor,empathy, discretion, and respect in all patient interactions. Ensures timelyinternal/externalcommunication via phone, email, or in-person regardingappointments, instructions, and follow-ups.Handles patient concerns calmly andappropriately escalatesconcerns to administrative manager or clinical staff when necessary.\nScheduling & Surgical Coordination: Schedules new visits, follow-ups, post-ops, and ancillary tests as directed by physicians or office managers.Coordinates surgical dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms all necessary documentation and pre-testing is complete prior to surgery.Referral & Authorization Management - Manages referrals and obtains insurance authorizations within required timeframes, including urgent cases as identifiedby physicians.\nFinancial Transactions & Billing Support: Collects payments at the time of service and processes them accurately.Completes daily batch reconciliations, submitsfunds within required timeframes, and follows billing protocols for both in-office and surgical services.Collaborates with the Revenue Cycle Team(as needed)to ensure adherence to front-end office business transaction policies.\nAdministrative & Operational Support: Creates, updates, and prepares patient charts in advance of appointments or procedures, ensuring accuratepatient identifiers.Scans documents into EMR according to hospital scanning guidelines.Manages physician calendars, arranges travel, and processes travel expense reimbursements(as needed).Drafts correspondence, written communications, and prepares documents as requested.Maintains office supply inventory(medications)and orders as needed.Coordinates with various departments and facilitatescommunication between physicians, staff, and hospital departments.\nFlexibility & Coverage: Serves as back-up for Office Manager and Staff Secretary, adapting quickly to cover varied responsibilities.Adjusts to changing situations, schedules, and work assignments without disruption to patient care or office operations.Flexibilityin commuting as necessary to various HSS locations/sites basedon onboarding agreement for the position.\nTechnical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Officesoftware with competence.Operates phonessystem, scanners, copiers, printers, and other front-desk technology efficiently.Learnsand adaptsto new systems, policiesand technologies relevant to office operations.\nWorkflow Management & Problem Resolution: Manages workload effectively, prioritizing tasks to meet patient and departmental needs.Addresses operational issues in a timely mannerand ensures full resolution. Works with other departments to coordinate services and resolve interdepartmental challenges.\nNon-Discrimination Policy\nHospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.","description_format":"text","description_chars":8295,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Sports Medicine"],"lifecycle":[{"event":"open","at":"2026-10-02T15:03:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":45,"reasons":["conf:7","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hss-office-support-floating-coordinator-2","json_url":"https://alion.io/job/hss-office-support-floating-coordinator-2.json","meta":{"generated_at":"2026-10-11T20:38:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8834,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1764506},"rest":"https://alion.io/mcp/rest/get_company?id=1764506"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhss-office-support-floating-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhss-office-support-floating-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhss-office-support-floating-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hss-office-support-floating-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhss-office-support-floating-coordinator-2"}]}