{"id":1464475,"url":"https://alion.io/job/hss-patient-care-coordinator-dr-williamson","title":"Patient Care Coordinator - Dr. Williamson","company":{"id":1764506,"name":"Hospital for Special Surgery","domain":"hss.edu","url":"https://alion.io/company/hss-edu","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":11,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T14:14:26Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-01T00:23:48Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"How you move is why we’re here. ®\nNow more than ever.\nGet back to what you need and love to do.\nThe possibilities are endless...\nNow more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.\nIf this describes you then let’s talk!\nHSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.\nWorking with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.\nEmp Status\nRegular Full timeWork Shift\nCompensation Range\nThe base pay scale for this position is $27.47 - $41.90. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing\nJob Qualifications\nEDUCATION - Required\nDegree/Diploma ObtainedProgram of Study\nHigh School Diploma or equivalent (G.E.D.), may include specialized or vocational courses\nEducation Requirements\nEDUCATION - Preferred\nDegree/Diploma ObtainedProgram of Study\nEducations Requirements\nLICENSURE - Required\nCertification Requirements\nCERTIFICATIONS/LICENSURE -Preferred\nEXPERIENCE - Required\nMinimum Years of ExperienceTypeof Experience\n2Healthcare/Medical-Medical Secretary\nAdditional Requirements\nEXPERIENCE - Preferred\nMinimum Years of ExperienceTypeof Experience\nAdditional Requirements\nSKILLS - Required\nExcellent verbal and written communication skills.\nStrong customer service orientation.\nSuperior written and oral communication skills\nExceptional customer service skills\nAbility to follow through with tasks to completion\nStrong organizational and problem-solving skills\nAbility to multitask in a fast pacedenvironment\nAbility to effectively and accurately follow directions or instructions\nAbility to work collaboratively as part of a team; offers to help coworkers when needed\nDetail-oriented\nAbility to escalate issues appropriately\nConsistently displays a positive attitude towards one’s work and work environment\nStrong computer skills\nKnowledge of healthcare industry including regulations and health insurance\nSKILLS -Preferred\nExperience with Epic preferred;\nFamiliarity with medical terminology, preferred\nPHYSICAL WORKING CONDITIONS\nContinuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs).\nENVIRONMENTAL WORKING CONDITIONS\nLocated in a comfortable indoor area. Examples: executive, managementand secretarial positions.\nHAZARDS\nOSHA Category 3\nTasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.\nBehavioral & Leadership Competencies: Team Members (Provided & Standardized by HR)\nPerformance Mindset: Demonstratescritical thinking to identifychallenges impactingwork and recommends solutions. Takes measurable action to change, learn, and grow.\nCommunication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically.\nCollaboration: Understands how one's work connects and intersects with other team member’s work and HSS’ goals. Activelyworks with others and engagesin dialogue when differences exist. Is open to receiving feedback.\nEmpowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additionalresponsibilities identifiedby and/or with manager.\nEngagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impactthe broader team and acts in a way that supports the culture and team’s engagement.\nAdherence to HSS Policies: Respects and holds self and/orothers accountable tofollowing HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.)\nPosition Competencies\nPatient Service& Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently. Demonstratesa professional demeanor,empathy, discretion, and respect in all patient interactions. Ensures timelyinternal/externalcommunication via phone, email, or in-person regardingappointments, instructions, and follow-upsbased on the office’s protocol.Handles patient concerns calmly,andappropriately escalatesconcerns to administrative manager or clinical staff when necessary.\nScheduling & Coordination: Schedules appointments and ancillary services accurately,following the provider’s protocolas directed by the physician or office manager.Coordinates referral processes with accuracy and urgency.Communicates effectively/proactivelywithother administrative staff andclinical teams to ensure smooth patient flow. Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified.\nBilling/Chart Documentation: Manages check-out processes accurately,facilitatingtime of service payments from patients, including copayment and outstanding balance collections (as needed).Obtains authorizations and/or follows up with appropriate teamson the status through completion, as needed. Ensuresall information is collected from patients to ensure timelybilling.Uses appropriate writtencommunication when documenting in patient charts, andinteracting with physician and other clinical teams.Accurately scans patient records per hospital guidelines.\nTechnical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Officesoftware with competence.Operates phonessystem, scanners, copiers, printers, and other front-desk technology efficiently.Learns and adapts to new systems, policiesand technologies relevant to office operations.\nOffice Workflow and Operational Efficiency: Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates. Takes initiative to resolve issues and assistcolleagues.Adapts to workflow changes and supports team productivity.Fulfills a lead role in the office when covering for Office Manager during time off. Demonstrates accountability in job duties, andproactively assistsin training support staff/covering staffas needed.\nNon-Discrimination Policy\nHospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.","description_format":"text","description_chars":7951,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Sports Medicine"],"lifecycle":[{"event":"open","at":"2026-09-29T14:14:26Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.393,"p_room":0.55,"age_days":32,"expected_fill_days":27,"reasons":["conf:5","stale_co","win:tail","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/hss-patient-care-coordinator-dr-williamson","json_url":"https://alion.io/job/hss-patient-care-coordinator-dr-williamson.json","meta":{"generated_at":"2026-11-01T08:48:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13701,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1764506},"rest":"https://alion.io/mcp/rest/get_company?id=1764506"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhss-patient-care-coordinator-dr-williamson"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhss-patient-care-coordinator-dr-williamson"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhss-patient-care-coordinator-dr-williamson"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hss-patient-care-coordinator-dr-williamson\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhss-patient-care-coordinator-dr-williamson"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1464475}},{"tool":"search_jobs","arguments":{"company":"hss.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1464475},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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