{"id":1267436,"url":"https://alion.io/job/hubb-it-helpdesk-support-engineer-remote","title":"Helpdesk Support Engineer – Remote","company":{"id":3808253,"name":"Hubb It","domain":"hubb-it.sg","url":"https://alion.io/company/hubb-it","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2800,"max":3700,"currency":"SGD","period":"month","gross":true,"usd_annual":34764},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-07T00:00:00Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Are you someone who enjoys solving IT problems and helping users remotely? Join our team as a Helpdesk Support Engineer!\nYour Role:\nHandle IT support requests via phone, email & chat\nProvide remote troubleshooting to end users\nResolve software, hardware & basic network issues\nSupport Active Directory & Office 365-related issues\nUse remote tools such as RDP, VPN & MDM\nManage tickets via ServiceNow / Zendesk\nMonitor systems & alerts\nEscalate complex issues to L2 / onsite engineers\nMaintain accurate case records & documentation\nWe’re Looking For:\n IT Helpdesk / Service Desk / Technical Support experience\nStrong communication & customer service skills\nGood troubleshooting & problem-solving skills\nFamiliar with AD & Office 365\nExperience with ticketing systems is a plus\nAble to manage multiple support cases efficiently\n💡 Junior or experienced candidates are welcome!\nSalary will be commensurate with experience and technical skillset.\n\nJayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542\n\nSkills\nService Desk Management, Helpdesk Support, Microsoft Excel, It Helpdesk, Customer Support, Critical Thinking, Improve Support Systems, Microsoft Office 365, Ticketing Systems, Technical Knowledge, Analytical and Problem-Solving Skills, Mobile Devices, Customer Service, Technical Support","description_format":"text","description_chars":1334,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T22:00:00Z"}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.602,"p_room":0.45,"age_days":25,"expected_fill_days":16,"reasons":["seen:25","velocity","win:tail","comp:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":34764,"is_top_pay":false},"html_url":"https://alion.io/job/hubb-it-helpdesk-support-engineer-remote","json_url":"https://alion.io/job/hubb-it-helpdesk-support-engineer-remote.json","meta":{"generated_at":"2026-10-03T01:26:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1459,"day_limit":5000,"remaining_today":3541,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}