{"id":4225179,"url":"https://alion.io/job/hubble-customer-success-manager","title":"Customer Success Manager","company":{"id":448839,"name":"Hubble","domain":"hubble.build","url":"https://alion.io/company/hubble-5","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":["SG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T02:27:10Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T07:32:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What you will be doing:\nHubble is experiencing rapid growth, and our Customer Success team is leading the charge-partnering with a diverse range of organizations, from multinational conglomerates to large government agencies. We are a high-performing, collaborative team dedicated to delivering software solutions in a space driven by digital innovation. Internally, our team has a culture of helpfulness and a bias toward action. Externally, we are highly professional and competent partners, empowering our customers with the software they need to succeed.\nOur ideal candidate is detail-oriented, able to drive technical solutions in collaboration with customers, and capable of building lasting relationships within customer organizations.\nJob Description:\nDrive Technical Solutions - Leverage your expertise in the software space to collaborate with clients on technical solutions, proposing both short-term workarounds and long-term product deliverables. Be able to own feature requests, bugs and customized builds\nLead Renewals & Growth - Drive enterprise subscription renewals, cross-sells, up-sells, expansion bookings, and overall account growth.\nOwn Customer Relationships - Manage the end-to-end customer journey, from implementation and onboarding to continuous product adoption across multiple departments, stakeholders, and business users. This includes providing first-level technical support where necessary.\nTechnical Project Management - Oversee large-scale software customization projects, coordinating between product managers, engineers, and external customer teams to ensure successful outcomes.\nImprove our Product - Act as the voice of the customer within Hubble, gathering feedback and advocating for feature enhancements to be incorporated into the product roadmap.\nBe the Escalation Point - Serve as a dedicated contact for customers, addressing both software and non-software concerns with urgency and efficiency.\nEnhance Operational Excellence - Lead initiatives to improve product delivery, optimize internal processes, and enhance the overall customer experience.\nTrack & Manage Performance - Maintain a structured approach to portfolio management using project management tools, dashboards, and data-driven insights to monitor portfolio success.\nWhat we need from you:\nMinimum 5 years’ experience in Customer Success, Engineering Management, Technical Project Management, Product Management, SaaS Operations, Enterprise Solution delivery roles\nBachelor's degree \nB2B software experience is preferred / Project Management and technical experience is a plus\nStrong customer service and troubleshooting/problem solving skills.\nHighly organized, structured and detailed oriented\nGood communicator: able to draw analogies, distill complex situations into simple concepts.\nA strong sense of urgency and prioritization\nSolid presentation skills; 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