{"id":4036475,"url":"https://alion.io/job/hubera-administrateur-systemes-support-n1n2","title":"Administrateur Systèmes - Support N1/N2","company":{"id":3898188,"name":"hubera","domain":"hubera.fr","url":"https://alion.io/company/hubera","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Antananarivo, Madagascar"],"countries":["MG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Sophos","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T10:36:49Z","employer_posted_date":null,"last_verified_at":"2026-11-10T10:36:49Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Nous recherchons un Administrateur Systèmes – Support N1/N2 pour assurer la prise en charge des demandes clients, diagnostiquer et résoudre les incidents techniques à distance. Il interviendra sur des environnements Microsoft 365, Windows, Active Directory, réseaux et serveurs, tout en veillant à la qualité du support, au suivi des interventions et à l'amélioration continue des procédures techniques.\nMissions principales\nPrise en charge des appels téléphoniques et des demandes clients enregistrées dans l’outil de ticketing.\n\nRéalisation de diagnostics à distance afin d’identifier l’origine des incidents ou des demandes.\n\nMise en œuvre des solutions adaptées pour la résolution des incidents ou le traitement des demandes clients.\n\nTraçabilité des actions réalisées dans les outils de suivi.\n\nMise à jour et amélioration des procédures techniques\n\nProfil recherché\nExpérience en administration systèmes et en support technique de niveau 1 et 2.\n\nMaîtrise des environnements systèmes, des outils de supervision et de ticketing.\n\nCapacité d’analyse, rigueur et autonomie dans la résolution des incidents techniques.\n\nBon esprit d’équipe et aptitude à la documentation des procédures techniques.\n\nCompétences techniques exigées :\nMicrosoft 365 :\nGestion de Utilisateurs / Groupes / Licences / Accès.\n\nExchange Online / OneDrive / SharePoint / Teams / Azure\n\nPostes de travail :\nWindows 7 / 10 / 11 : Installation, configuration, dépannage.\n\nMatériel : Installation, configuration, dépannage.\n\nRéseau : Connexion filaire / wifi, dépannage.\n\nMicrosoft 365 : Installation, configuration, dépannage (Outlook, Office, OneDrive, Teams).\n\nVPN Client : Installation, configuration, dépannage.\n\nApple MAC OS.\n\nServeurs :\nRDS : Connexion utilisateurs RDS et Gestion des profils RDS / FSLOGIX.\n\nActive Directory :\nComptes Utilisateurs : Création, modification, suppression, gestion mot de passe, déverrouillage, désactivation.\n\nGroupes de sécurité : Création, modification.\n\nFirewall (Sophos, Watchguard, Zyxell) :\n\nVPN Client : Création, suppression, installation, configuration, gestion des utilisateurs/accès, débogage simple.\n\nhubera recrute : Administrateur Systèmes - Support N1/N2, CDI, à Andohatapenaka, Antananarivo, Madagascar.\nResponsabilitésPrise en charge des appels téléphoniques et des demandes clients enregistrées dans l’outil de ticketing.\n\nRéalisation de diagnostics à distance afin d’identifier l’origine des incidents ou des demandes.\n\nMise en œuvre des solutions adaptées pour la résolution des incidents ou le traitement des demandes clients.\n\nTraçabilité des actions réalisées dans les outils de suivi.\n\nMise à jour et amélioration des procédures techniques\nProfil recherchéExpérience en administration systèmes et en support technique de niveau 1 et 2.\n\nMaîtrise des environnements systèmes, des outils de supervision et de ticketing.\n\nCapacité d’analyse, rigueur et autonomie dans la résolution des incidents techniques.\n\nBon esprit d’équipe et aptitude à la documentation des procédures techniques.\n\nCompétences techniques exigées :\n\nMicrosoft 365 :\n\nGestion de Utilisateurs / Groupes / Licences / Accès.\n\nExchange Online / OneDrive / SharePoint / Teams / Azure\n\nPostes de travail :\n\nWindows 7 / 10 / 11 : Installation, configuration, dépannage.\n\nMatériel : Installation, configuration, dépannage.\n\nRéseau : Connexion filaire / wifi, dépannage.\n\nMicrosoft 365 : Installation, configuration, dépannage (Outlook, Office, OneDrive, Teams).\n\nVPN Client : Installation, configuration, dépannage.\n\nApple MAC OS.\n\nServeurs :\n\nRDS : Connexion utilisateurs RDS et Gestion des profils RDS / FSLOGIX.\n\nActive Directory :\n\nComptes Utilisateurs : Création, modification, suppression, gestion mot de passe, déverrouillage, désactivation.\n\nGroupes de sécurité : Création, modification.\n\nFirewall (Sophos, Watchguard, Zyxell) :\n\nVPN Client : Création, suppression, installation, configuration, gestion des utilisateurs/accès, débogage 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