{"id":1404323,"url":"https://alion.io/job/hubinternational-client-relationship-manager-2","title":"Client Relationship Manager","company":{"id":1768415,"name":"HUB International","domain":"hubinternational.com","url":"https://alion.io/company/hubinternational-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":94,"ghost_share":0,"stale_share":0.989,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["Irving, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":31,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-15T07:05:49Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"GENERAL DESCRIPTION (Summary, Scope, Purpose)\nThe primary function of this position is to serve as support to assigned existing lenders for day-to-day needs.\nAbout HUB:\nHUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing with real estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking, blanket, and impairment programs are designed to address lending risk comprehensively.\nOur commitment to tailoring solutions means we create a unique strategy for each client and portfolio.\nWhy Choose HUB?\nThroughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to serve our valued clients better. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nTrain/support all assigned lenders.\n\nProvide daily support to assigned existing lenders.\n\nRespond promptly and professionally to lender inquiries\n\nResolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions.\n\nClient relationship management.\n\nManage all details associated with a new lender at go live.\n\nFollow up with customers to ensure resolution and satisfaction.\n\nCollaborate with other departments to ensure customer needs are met.\n\nEscalate complex issues to appropriate internal teams when necessary.\n\nThe essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.\nMINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:\n1+ years of experience in lender-placed insurance, force-placed insurance, collateral protection insurance, or insurance tracking services\n\nDirect experience working with lending institutions (banks, credit unions, or mortgage servicers) as clients Customer service/support background\n\nOutstanding written and oral communication skills, particularly in professional email correspondence\n\nExcellent judgment and discretion with lenders and staff\n\nOutstanding follow-up skills with timely response to lender needs\n\nCapacity to manage multiple lender relationships and priorities simultaneously\n\nStrong organizational skills and keen attention to detail Ability to work independently in a remote environment\n\nProblem-solving mindset with the ability to resolve issues independently and escalate when appropriate\n\nLICENSING OR CERTIFICATION REQUIREMENTS\nNone required\n\nBENEFITS\nHSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)\n\nFSA available\n\nDental plans through BCBSIL\n\nVision insurance through VSP\n\nEmployer paid Short Term Disability\n\n5 Weeks of Paid Parental Leave\n\nEmployer paid Life Insurance - 2x your salary\n\n401k -Company matching\n\n10 paid Holidays\n\nFloating Holidays and Personal days\n\nAccrue Vacation and Sick time from day 1\n\nTuition Reimbursement\n\nAll full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days.\nPHYSICAL DEMANDS\nWork Location:\nRemote opportunity\nSchedule:\nMonday-Friday 8:00am-5:00pm CT with an hour lunch.\nWorking Conditions:\nFrequent use of computer monitors, keyboard, and mouse\n\nExtended viewing of multiple screens for seven or more hours a day.\n\nExtended periods of sitting.\n\nYOU WILL NEED\nA safe home office or quiet workspace with high-speed and reliable internet connectivity\n\nPAY RANGE:\nHiring Pay Range: $31.25 - $40.86 an hour\nAll duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently. This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.\nTo perform this job successfully, the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, or local law. If the position requires licensing or certification, the incumbent must maintain compliance with all continuing education and other requirements.\nDepartment Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: NegligibleRequired Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.\nE-Verify Program\nWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.","description_format":"text","description_chars":6501,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Home office","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Real Estate","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-28T17:04:34Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.279,"p_room":0.36,"age_days":30,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/hubinternational-client-relationship-manager-2","json_url":"https://alion.io/job/hubinternational-client-relationship-manager-2.json","meta":{"generated_at":"2026-10-15T11:32:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768415},"rest":"https://alion.io/mcp/rest/get_company?id=1768415"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhubinternational-client-relationship-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhubinternational-client-relationship-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhubinternational-client-relationship-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hubinternational-client-relationship-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhubinternational-client-relationship-manager-2"}]}