{"id":2560946,"url":"https://alion.io/job/hubstaff-customer-success-manager","title":"Customer Success Manager","company":{"id":599,"name":"Hubstaff","domain":"hubstaff.com","url":"https://alion.io/company/hubstaff","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US","CA","MX","AI","AG","AW","BS","BB","BZ","BM","VG","BQ","KY","CR","CW","DM","DO","SV","GL","GD","GP","GT","HT","HN","JM","MQ","MS","NI","PA","PR","KN","LC","VC","PM","SX","TT","TC","VI"],"hiring_countries_total":38,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":136000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":229},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-14T18:19:30Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T14:24:07Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Success Manager\nRemote | North America\nAbout Hubstaff\nHubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 20,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation.\nWe’ve been a remote-first company for over a decade - and we’re on a mission to help distributed teams work smarter, not harder.\nThe Role\nWe’re hiring a Customer Success Manager (NAMER) to own the customer journey end to end - ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of ~150 mid-market and Enterprise customers across North and South America.\nYour focus will span Onboarding, Adoption, Retention, Expansion, Renewal, Billing, and Escalations, ensuring every customer achieves measurable outcomes and lasting value from Hubstaff.\nThis is a strategic and hands-on role: you’ll act as the trusted advisor to your customers, collaborating cross-functionally with Sales, Product, Marketing, and Support to deliver world-class experiences and sustainable growth.\nThis role is ideal for someone who thrives on building strong relationships, solving complex problems with empathy, and driving impact through data and insight. You’ll report to Customer Success Team Lead, working with peers across the Americas and Europe in a highly collaborative, remote-first environment.\nWhat You’ll Do\nOwn client activation and onboarding - become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.\n\nManage ongoing customer relationships - conduct value-driven business reviews, track progress toward customer goals, and proactively drive retention and growth across your book of business.\n\nBe directly responsible for Gross and Net Revenue Retention (GRR & NRR) across your book of business. Manage renewals and the associated process, expansion opportunities, and at-risk accounts, ensuring Hubstaff’s customers are retained and setup to grow with us.\n\nBuild and maintain strong, trust-based relationships with key decision-makers and daily users, becoming their advocate and advisor.\n\nDeliver key account insights: report on customer health, renewal risk, and expansion opportunities to the wider Hubstaff leadership team.\n\nDevelop scalable processes and playbooks that streamline onboarding and lifecycle management, contributing to a continuously improving Customer Success practice.\n\nUse data to drive action: monitor product adoption metrics, health and associated alerts, feature usage, and engagement data to identify risk or opportunity, and implement targeted success plans.\n\nEducate and enable customers through webinars, product walkthroughs, and resources that increase confidence, adoption, and satisfaction.\n\nCollaborate cross-functionally with Product, Support, and Engineering teams to resolve issues quickly, advocate for customer feedback, and influence roadmap decisions.\n\nContinuously experiment and iterate: test engagement approaches, refine playbooks, and share learnings to enhance customer outcomes and internal efficiency.\n\nWhat You’ll Bring\n4+ years of experience in Customer Success within a PLG SaaS company.\n\nProven experience managing 100+ accounts, balancing proactive engagement with operational efficiency.\n\nStrong ownership mentality - you’re accountable for your customers’ results and take initiative to solve problems before they escalate.\n\nExceptional relationship and communication skills, able to engage both executive and operational stakeholders with credibility and empathy.\n\nComfortable working with data, dashboards, and customer metrics to inform decisions and drive performance.\n\nExperience influencing renewal, retention, and expansion outcomes, ideally in a PLG or subscription-based SaaS model.\n\nFamiliarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus.\n\nSelf-motivated, comfortable working autonomously in a distributed team, and energized by a high-growth, evolving environment.\n\nCompensation & Bonus\nThe base salary for this role is $80,000-$100,000 annually, plus the opportunity to earn additional compensation through a quarterly performance bonus.\nOur bonus plan rewards your impact on customer success, with incentives tied to customer retention and expansion goals.\nWhy You’ll Love Working at Hubstaff\nFully remote role with flexible working hours\n\nMeaningful work - you’ll help thousands of teams operate more effectively and sustainably every day \n\nSupportive culture built on trust, autonomy, and balance\n\nPrivate health insurance, paid time off, and local benefits (for employees)\n\nAnnual stipends for home office, wellness, or professional development\n\nClear career progression pathways, mentorship opportunities, and skill development programs\n\nGlobal company retreats in unique destinations, co nnecting our remote team in person\n\nInclusion at Hubstaff\nWe welcome and celebrate diverse backgrounds, perspectives, and experiences. 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