{"id":1665620,"url":"https://alion.io/job/hud-customer-operations-lead","title":"Customer Operations Lead","company":{"id":678875,"name":"HUD","domain":"hud.so","url":"https://alion.io/company/hud-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Singapore"],"countries":["US","SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude Code","optional":false},{"name":"Cursor","optional":false},{"name":"Human-in-the-Loop","optional":false}],"status":"live","first_seen_at":"2026-10-02T02:46:29Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-10T01:36:08Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About HUD\nHUD 's mission is to build reliable, fair and open infrastructure for AI data. We want data to be valuable for the people who create it and trustworthy for the labs that train on it. Our team is a quickly growing group of researchers, engineers and operators building the economy that shapes what AI will become. Backed by $16M from top VCs and YC (W25), our marketplace and platform are used by startups, Fortune 500 companies and frontier labs.\nAbout the role\nWe’re looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. You’ll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers.\nResponsibilities\nOwn the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers)\n\nJump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward\n\nResolve contract, onboarding, and platform blockers by working with the right internal owners\n\nTurn recurring customer issues, feedback, and learnings into better processes, platform, and communications\n\nBuild lightweight systems that streamline workflows or makes resolving problems easier the next time they occur\n\nExperience\nYou may be a good fit if you have:\nExperience in customer operations, business operations, consulting, or similar roles\n\nFamiliar with CRM tools, external vendor management and AI-native CRM campaigns, email tracking\n\nDemonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate\n\nComfort managing many small but important threads at once\n\nHigh attention to detail and strong follow-through\n\nUsed AI tools to improve their productivity\n\nStrong candidates may also have:\nEarly-stage startup experience with ability to work independently in fast-paced environments\n\nExperience working with technical customers\n\nFamiliarity with RL, e.g., you know what environments, evals, and benchmarks are\n\nThrive in unstructured problem spaces\n\nWe prioritize technical aptitude and learning potential over years of experience. Motivated candidates are encouraged to apply even if they don't meet all criteria.\nTeam & company details\nTeam Size: ~25 people currently, mostly full-time in-person, but some remote.\n\nOur team: Our team includes 4 International Olympiad medalists (IOI, ILO, IPhO), serial AI startup founders, and researchers with publications at ICLR, NeurIPS, etc.\n\nCompany stage: We have 8 figures in funding and are scaling profitably and quickly to meet very strong demand.\n\nLogistics\nEmployment: Full-time.\n\nLocation: We have offices in San Francisco or Singapore but are open to remote candidates who can work hours that 70-80% overlap with either San Francisco or Singapore time zones.\n\nVisa Sponsorship: We provide support for relocation and visas for strong full-time candidates to the US or Singapore.\n\nTimeline: Applications are rolling. The process is 2 technical interviews and a 2-3 day work trial.\n\nWhat we offer\nCompetitive compensation\n\n100% covered top-of-the-line medical, dental, and vision from Blue Shield of CA (US employees)\n\nLunch and dinner when you’re in the office (in-office employees)\n\nCompany-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays\n\nOther perks including an Equinox membership, 401k, and commuter benefits (US employees)\n\nUnlimited* access to tokens for ChatGPT, Claude Code, Cursor, etc. *By unlimited, we mean no one on our token usage leaderboard has ever hit a limit. So we have no idea what the limit is.\n\nCompensation\nActual offers are adjusted for experience and location, but our base salary bands are\nSan Francisco (and other major US cities): $95,000 - $165,000\n\nSingapore: $70,000 - $120,000\n\nRest of world: $55,000 - $120,000\n\nDue to high volume, we may not actively respond to every application, but feel free to contact us at  or elsewhere if we missed your application!","description_format":"text","description_chars":4074,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T06:02:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["seen:7","velocity","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":true},"html_url":"https://alion.io/job/hud-customer-operations-lead","json_url":"https://alion.io/job/hud-customer-operations-lead.json","meta":{"generated_at":"2026-10-10T02:35:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4816,"day_limit":5000,"remaining_today":184,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678875},"rest":"https://alion.io/mcp/rest/get_company?id=678875"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhud-customer-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhud-customer-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhud-customer-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hud-customer-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhud-customer-operations-lead"}]}