{"id":616725,"url":"https://alion.io/job/hudsonmanpower-crm-lead","title":"CRM Lead","company":{"id":678128,"name":"Hudson Manpower","domain":"hudsonmanpower.com","url":"https://alion.io/company/hudsonmanpower","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":92,"open_postings":87,"ghost_share":0,"stale_share":0.115,"repost_share":0.011,"time_to_fill_p50_days":184,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"lead","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":183000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":654},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"HIPAA","optional":false},{"name":"Incident Management","optional":false},{"name":"Apex","optional":true},{"name":"JavaScript","optional":true},{"name":"MuleSoft","optional":true},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2025-05-15T14:36:07Z","employer_posted_date":"2025-05-15","last_verified_at":"2026-11-11T03:32:56Z","board_verified":true,"closed_at":null,"days_open":544,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":543},"description":"Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.\nJob Description\nLead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.\nServe as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.\nDrive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.\nAnalyze business requirements and translate them into system design, workflow automation, and customer service logic.\nGuide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.\nOversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.\nTroubleshoot system issues and support continuous improvement of CRM and contact center platforms.\nCoordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting).\nTrain and mentor client-side users and IT staff on new features, best practices, and incident management.\nEnsure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)\nRequired Skills:-\n5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).\n3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.\nProven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).\nSolid understanding of customer service operations and CRM/contact center best practices.\nStrong communication, stakeholder management, and onsite leadership skills.\nAbility to create detailed functional and technical documentation.\nExperience managing projects in cross-functional enterprise environments\nPreferred Skills:\nGenesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).\nFamiliarity with scripting (JavaScript, PHP) in Oracle Service Cloud.\nExperience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).\nUnderstanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).","description_format":"text","description_chars":2521,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T18:29:25Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long 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