{"id":3701556,"url":"https://alion.io/job/hultec-logistics-customer-service-coordinator","title":"Logistics & Customer Service Coordinator","company":{"id":690261,"name":"Hultec","domain":"hultec.com","url":"https://alion.io/company/hultec","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spring, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"closed","first_seen_at":"2026-11-03T18:21:01Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T02:09:23Z","board_verified":false,"closed_at":"2026-11-06T02:09:23Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Hultec is a global organization with products sold in over 100 countries, a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber products primarily for water, wastewater, stormwater and other industrial markets. We are building great innovative solutions to global water infrastructures; we participate in the wellness of people by providing a solution to how water is distributed through pipe systems that transport treated water from treatment plants to homes, businesses, and individual facilities.\nWe encourage our employees to collaborate and find solutions and work towards reaching common goals. We value hard work and dedication and want to cultivate a culture of accomplishment and well-thought-out execution. We believe in 'Team' because we know that we do not win alone but together. If you are ready for an opportunity where you can shine, this is it.\nPosition Summary\nWe’re hiring a Customer Service Coordinator with logistics experience to be a main point of contact for our customers and keep their orders moving. In this role, you’ll manage orders from start to delivery. You’ll decide how inventory is allocated based on urgency and customer needs, plan truck routes and loads so trucks run full and freight costs stay low and solve problems before they reach the customer. You’ll work closely with the logistics, warehouse, sales and operations teams. This role suits someone who is organized, cost-conscious and good at juggling several priorities in a fast-paced environment.\nKey Responsibilities\nCustomer Service & Order Management\nServe as the primary point of contact for customers regarding quotes, inventory checks, orders, shipments, deliveries, and service inquiries.\nMaintain accurate customer records, order information, and shipment details.\nEnter, process and check orders for accuracy, pricing and availability.\nMonitor orders from initial placement through fulfillment and final delivery.\nProvide customers with accurate shipment status, inventory availability, and estimated delivery information.\nCommunicate shipment updates, delays, changes, and other issues to customers in a timely manner, offering other options when available.\nBuild and maintain positive relationships with customers and transportation partners.\nAddress customer questions, concerns, and service requests professionally.\nEnsure customer expectations and delivery requirements are clearly communicated to all relevant parties.\nResolves order issues, returns and claims, and bring complex cases to the right team.\nSupport overall operational goals and customer satisfaction.\nInventory & Order History\nPrioritize and coordinate inventory allocation to customers based on urgency, customer requirements, order priorities, available inventory, and delivery commitments.\nWork closely with sales, warehouse, logistics, and operations teams to ensure inventory is allocated appropriately.\nBalance competing customer requirements and business priorities when allocating available inventory.\nMonitor outstanding orders and inventory allocations to ensure customer needs are met.\nIdentify potential inventory shortages or allocation conflicts and communicate them to the appropriate departments.\nHelp ensure customer orders are fulfilled accurately and on time.\nUsing customer purchase history and order frequency analyze customer purchase trends and generate monthly report.\nUse order history as well as customer communication to predict buying patterns and coordinate with supply chain for inventory planning.\nLogistics & Shipping Optimization-update as the priority\nPlan outbound shipments based on shipping routes, delivery regions and carrier schedules.\nCombine orders going to the same region or route into fewer shipments, to cut freight costs and use trucks fully.\nEnsure expedited shipments and priority orders are properly managed, tracked, and communicated to meet required delivery deadlines.\nMonitor expedited shipments closely to ensure they remain on schedule.\nProactively identify potential delays and coordinate corrective actions before they impact the customer.\nConfirm expedited shipping requirements, delivery appointments, routing, and timing.\nEscalate service issues, delays, and delivery concerns to the appropriate parties.\nCoordinate with carriers, drivers, warehouses, and internal departments to ensure time-sensitive shipments receive the necessary attention.\nTrack shipments in transit and resolve carrier problems such as delays, damage or missed pickups.\nReport on shipping metrics such as freight cost per order, on-time delivery and consolidation rate, and suggest improvements.\nQualifications\n5+ years of experience in logistics, shipping coordination, order fulfillment or customer service. Distribution or manufacturing experience is preferred.\nExperience managing expedited, time-sensitive, or priority shipments strongly preferred.\nExperience with inventory allocation or order prioritization is a plus.\nWorking knowledge of freight shipping, including LTL/FTL, parcel and carrier networks.\nExperience with ERP, inventory or order management systems and shipment-tracking tools.\nStrong Excel skills.\nExcellent written and verbal communication, with a customer-first approach.\nHighly organized, detail-oriented and able to manage several priorities and deadlines at once.\nGood analytical and problem-solving skills, including spotting patterns in order and route data.\nAbility to work effectively with customers, carriers, vendors, warehouse personnel, and internal departments.\nProfessional and customer-focused attitude.\nPreferred\nAssociate's or bachelor's degree in supply chain, logistics or business.\nExperience with a transportation management system (TMS) or route-planning software.\nBilingual (English/Spanish) is a plus.\nSuccess Measures\nOn-time delivery rate and customer satisfaction scores\nTruck buildout Freight cost reduction through combined shipments-solicited sales\nOrder accuracy\nResponse time to customer questions\nWe take care of our team. Here's a look at the benefits you can expect:\nHealth Insurance - PPO, HMO, and HSA plans with employer contributions\nDental & Vision Insurance\nPaid Time Off\n401(k) with 6% Company Match (100% fully vested)\nShort-Term & Long-Term Disability Coverage\nEqual Opportunity Employer\nHultec is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, or genetics. 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