Senior IT System Engineer
First seen by Alion on Sep 24, 2026.
Role Overview :We are looking for a Senior IT Support Specialist to be the cornerstone of our technology operations. This is not a break-fix help desk role. You will own the end-to-end IT environment for a 50–150 person software-focused company, with a particular mandate across Google Workspace administration, security compliance, and building the IT processes. You will report directly to the CTO and Head of Tech, with meaningful autonomy to shape how technology is managed across the organization.Key Responsibilities : -Ensure proper governance and integrations across Google Workspace, GitHub, Jira, and Confluence-Own and administer the entire Google Workspace environment, including user lifecycle management, access control, and security policies-Setup programs and maintenance Mac OS system.-Lead IT security and compliance initiatives, including preparation for ISO 27001 certification-Design and implement IT processes, ticketing workflows, SLAs, and knowledge management practices-Manage endpoint security, asset inventory, software licensing, and vendor relationships-Provide technical support across workplace technology, network, VPN, and collaboration tools-Maintain and improve network infrastructure, including firewalls, switches, and wireless access points-Drive automation initiatives through scripting and process improvements to enhance operational efficiency
Qualifications
5+ years of IT support or systems administration experience, ideally within a software development or technology company
Hands-on Google Workspace administration: OU structure, group policies, OAuth app management, audit log investigation
Demonstrable experience working in or alongside software development teams - comfortable with Jira, Confluence, GitHub, and CI/CD concepts
Strong understanding of networking fundamentals: DNS, DHCP, VPN, firewall rules, and basic routing
Practical experience with ISO 27001 or equivalent security frameworks — knows what an audit requires and can prepare documentation
Proven ability to diagnose problems systematically rather than following a fixed checklist
Clear and accessible communicator: able to explain technical issues to non-technical stakeholders without jargon
Scripting skills in Python or Bash for automation and log analysis
Experience building or improving IT request workflows in Jira Service Management or ServiceNow