Technical Account Manager
Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 22, 2026.
Join HUMAN, a leading company in the programmatic advertising ecosystem, as a Technical Account Manager. In this role, you will work directly with customers to maximize protection, investigate invalid traffic concerns, and help partners navigate the rapidly evolving ad fraud landscape. You will be the primary focal point for our customers, providing exceptional support and building deep-level partnerships. You will also collaborate cross-functionally with various teams, translate complex technical findings into clear communication, and educate customers on our products. This is a remote, US-based opportunity with competitive pay, equity, benefits, and perks.
Missions
- Assurer la satisfaction, la rétention et le succès à long terme des partenariats clients.
- Établir et développer des relations avec les clients, en étant le point de contact principal et en maintenant des partenariats approfondis.
- Collaborer de manière transversale avec les équipes internes pour résoudre les problèmes complexes et atteindre les résultats souhaités.
Profil recherché
- Strong preference for candidates with direct programmatic advertising experience- The ideal candidate is comfortable translating complex technical information into customer-friendly communication while balancing transparency with the protection of proprietary methodologies and detection techniques
- Collaborative mindset with the ability to work cross-functionally across Account Management, Detection, Product, Engineering, Support, and leadership teams
- Comfortable operating in highly technical and evolving environments where discretion, judgment, and careful communication are critical
- Strong preference for candidates working at or with an agency
- This role requires strong organizational skills, investigative thinking, customer advocacy, and the ability to manage multiple initiatives simultaneously in environments with evolving priorities
- Prior AdTech experience is required
- This role requires an understanding of AdTech workflows, technical troubleshooting, customer communication, and strategic relationship management
- Highly organized and self-directed with strong project management and follow-through skills
- Able to translate complex technical findings, investigation outcomes, and sensitive information between internal technical teams and external customers in a clear and effective manner
- Comfortable working in environments with ambiguity, evolving processes, and rapidly changing priorities
- Strong presentation and communication skills with the ability to confidently present findings, insights, and strategic recommendations to customers
- This is a US-based opportunity only. Candidates outside of the United States will not be considered
- Strong investigative and analytical mindset with the ability to review data, identify trends, ask critical questions, and drive meaningful conclusions
- Experience managing customer-facing escalations, strategic initiatives, and multiple projects across various stakeholders simultaneously
- Measurement and verification experience is considered a strong plus
- Technical aptitude and curiosity are critical. Familiarity with analytics and reporting platforms such as SQL, Looker, Snowflake, Imply, or similar tools is a plus but not required