{"id":2496995,"url":"https://alion.io/job/human-source-it-atbalsta-nodalas-vaditajs-a","title":"IT atbalsta nodaļas vadītājs/-a","company":{"id":222905,"name":"Human Source","domain":"humansource.lv","url":"https://alion.io/company/humansource","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riga, Latvia"],"countries":["LV"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2900,"max":null,"currency":"EUR","period":"month","gross":true,"usd_annual":38940},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-09-15T08:59:38Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-01T17:58:15Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"PIENĀKUMI:\nVadīt un organizēt IT atbalsta nodaļas darbu, nodrošinot efektīvu incidentu, pieprasījumu un problēmu apstrādi.\n\nNodrošināt kvalitatīvu IT atbalstu darbiniekiem, t.sk. konsultēt lietotājus un risināt tehniskās problēmas.\n\nKoordinēt darba staciju, perifērijas un citu lietotāju iekārtu uzstādīšanu, konfigurēšanu, nomaiņu un uzturēšanu.\n\nPārvaldīt lietotāju piekļuves tiesības, darba vietu sagatavošanu un telefonijas risinājumus, ievērojot drošības prasības.\n\nNodrošināt IT pakalpojumu pieejamību un kvalitāti, uzraudzīt SLA izpildi, analizēt pieteikumus un ieviest uzlabojumus.\n\nSadarbībā ar citām IT komandām koordinēt ikdienas IT pakalpojumu nodrošināšanu un problēmu risināšanu.\n\nNodrošināt lietotāju atbalsta dokumentācijas uzturēšanu, piedalīties apmācību organizēšanā, kā arī IT projektu un iepirkumu procesos.\n\nPRASĪBAS:\nVidējā vai augstākā izglītība informācijas tehnoloģijās vai saistītā jomā.\n\nVismaz 3 gadu pieredze IT atbalsta jomā un komandas vadībā.\n\nPieredze datoru, perifērijas iekārtu un darba vietu administrēšanā un apkalpošanā.\n\nIzpratne par IT pakalpojumu pārvaldības procesiem un pieredze darbā ar ITSM/HelpDesk rīkiem.\n\nZināšanas par IT drošības pamatprincipiem, piekļuves pārvaldību un datu aizsardzību.\n\nPlaša izpratne par mūsdienu IT tehnoloģijām un to praktisko pielietojumu.\n\nTeicamas latviešu valodas un labas angļu valodas zināšanas tehniskās dokumentācijas izpratnei.\n\nAttīstītas komunikācijas un sadarbības prasmes, uz klientu orientēta pieeja un spēja efektīvi strādāt dinamiskā vidē.\n\nTeicamas organizatoriskās spējas, analītiska domāšana, precizitāte un spēja ātri rast risinājumus tehniskās problēmās.\n\nPIEDĀVĀJUMS:\nDaudzpusīgi darba pienākumi dinamiskā, uz mērķi orientētā vidē.\n\nDarbs radošā, profesionālā un uz sabiedriskā labuma vērtībām orientētā kolektīvā.\n\nProfesionālās izaugsmes iespējas.\n\nAtalgojums 2900 EUR bruto.\n\nVeselības apdrošināšana pēc pārbaudes laika.\n\nHibrīda darba modelis pēc pārbaudes laika.\n\nDarba vieta Rīgā, Zaķusalas krastmalā 33 un Doma laukumā 8.\n\nPamatojoties uz Eiropas Parlamenta un Padomes Regulas (ES) 2016/679 (2016. gada 27. aprīlis) par fizisku personu aizsardzību attiecībā uz personas datu apstrādi un šādu datu brīvu apriti un ar ko atceļ Direktīvu 95/46/EK (Vispārīgā datu aizsardzības regula) 13. pantu, SIA \"Human Source\" informē, ka:\nJūsu personas datu apstrādes pārzinis ir SIA \"Human Source\", Reģ. nr., 40103991769, juridiskā adrese: Blaumaņa iela 5A - 25, Rīga, LV-1011;\n\nJūsu pieteikuma dokumentos norādītie personas dati tiks apstrādāti, lai nodrošinātu šī atlases konkursa norisi.\n\nPapildus informāciju Jūs variet uzzināt klikšķinot šeit.","description_format":"text","description_chars":2637,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T04:58:19Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.384,"p_room":0.45,"age_days":46,"expected_fill_days":29,"reasons":["conf:2","agency","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":38940,"is_top_pay":false},"html_url":"https://alion.io/job/human-source-it-atbalsta-nodalas-vaditajs-a","json_url":"https://alion.io/job/human-source-it-atbalsta-nodalas-vaditajs-a.json","meta":{"generated_at":"2026-11-01T21:06:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":222905},"rest":"https://alion.io/mcp/rest/get_company?id=222905"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhuman-source-it-atbalsta-nodalas-vaditajs-a"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhuman-source-it-atbalsta-nodalas-vaditajs-a"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhuman-source-it-atbalsta-nodalas-vaditajs-a"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/human-source-it-atbalsta-nodalas-vaditajs-a\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhuman-source-it-atbalsta-nodalas-vaditajs-a"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2496995}},{"tool":"search_jobs","arguments":{"company":"humansource.lv","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2496995},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}