{"id":2636139,"url":"https://alion.io/job/human-technical-account-manager-2","title":"Technical Account Manager","company":{"id":3894,"name":"HUMAN","domain":"human.com","url":"https://alion.io/company/human","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Kibana","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-15T14:51:32Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T00:40:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"LOCATION PREFERENCE West Coast or Colorado/Mountain time!!! *\nHUMAN is looking for a Technical Account Manager to join a dynamic team driving the future success of our customers. You will work strategically to maximize our client's protection in real time, while focusing on the value our customers see from you and managing the complete customer lifecycle. \nOur technology is critical to our customers; as a core member of this team, your job is to ensure flawless customer service, with empathetic engagement, technical savviness, and deep product knowledge. Your exceptional organizational skills allow you to keep many balls in the air at the same time. You will be responsible for managing the day to day relationships with your customers, surfacing risks and opportunities to the business, being the voice of the customer in our organization, and the voice of HUMAN to the customer. \nThe relationship you build with your managed customers has a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met.\nWhat you'll do:\nEnsure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts.\n\nExpand and develop client relationships: Be the primary focal point for our customers. Build and maintain deep-level partnerships with customers to foster long-term cooperation and success.\n\nProvide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers.\n\nCollaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D, Finance, Product and executive leadership team) to ensure excellent customer experience.\n\nBe the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs.\n\nEducate and enable customers on our products: run enablement sessions and create materials for your customers.\n\nHighly motivated to quickly learn HUMAN’s products with emphasis on Enterprise Security products (Bot Defender, Code Defender, Credential Intelligence and Account Defender), the TAM role and add value to the Customer Success group.\n\nLead Executive Business Reviews on a regular basis with key customers and HUMAN stakeholders, from leadership to business and technical champions to technical practitioners.\n\nWho you are:\nClient-facing experience: Have 3-5 years of experience in a B2B enterprise customer facing role, with a proven track record of managing large enterprise accounts.\n\nEager to learn and grow: Open-minded and committed to personal and professional development.\n\nTechnical aptitude: Technical proficiency is important, but a willingness to learn and grow is essential.\n\nAccountable and self-motivated: You are eager to learn every day, own timelines, and ensure deliverables are met.\n\nStrong organizational and communication skills: Able to effectively manage multiple tasks and communicate clearly with customers and internal teams.\n\nCollaborative mindset: Work collaboratively with teams across the company. Be a team player.\n\nHighly motivated to quickly learn HUMAN’s products with emphasis on Enterprise Security products (Sightline), the TAM role and add value to the Customer Success team.\n\nProblem-solving skills: Comfortable leading and resolving complex issues, with strict attention to detail.\n\nEducational background: Bachelor’s or Graduate’s Degree in computer science, engineering, mathematics, information systems, or a related field is preferred.\n\nExperience in B2B SAAS, SQL, Javascript, Kibana and other cloud and software systems is an advantage.\n\nAbout HUMAN Security\nHUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.\nHUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.\nHUMAN is growing fast, and there’s never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.\nIf you are an individual with a disability or special need that requires accommodation, please contact us directly.","description_format":"text","description_chars":4924,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-15T17:25:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":75,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T03:02:17Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/human-technical-account-manager-2","json_url":"https://alion.io/job/human-technical-account-manager-2.json","meta":{"generated_at":"2026-10-16T03:02:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4640,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3894},"rest":"https://alion.io/mcp/rest/get_company?id=3894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhuman-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhuman-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhuman-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/human-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhuman-technical-account-manager-2"}]}